Catherine
I ordered a pair of white ballroom…
I ordered a pair of white ballroom shoes for my wedding, as my fiancé and I are learning a first dance choreography. The shoe quality is excellent, but I encountered an issue with sizing. I initially ordered my usual size 8, not realizing that ballroom shoes are meant to fit more snugly. When I received the first pair, they were much too large. The return and exchange process was straightforward, although the site has a strict one-exchange policy. I had to correspond with a representative multiple times, providing my foot measurements and requesting a size recommendation, as well as asking if a second exchange could be allowed if needed. Fortunately, they recommended a size 6 1/2, which fit perfectly—something I wouldn’t have selected on my own. Overall, it was a good experience, though I did have to pay for shipping both ways. It would be helpful for the company to consider relaxing their strict exchange policies, especially for first-time buyers who are unfamiliar with ballroom shoe sizing, to make the process less intimidating for newcomers investing in a premium product.