Ballcap Buddy Cap WasherReviews of ballcapbuddy.com

Response from Ballcap Buddy Cap WasherJan 10, 2024

This is the first time in 27 years we have been called liars and cheats. This customer first ordered our product from Amazon. The order was lost during the holidays so we processed a replacement order to send him. This is an easy fix. Meanwhile he went to our website and ordered the product again. We fully refunded his Amazon purchase, and sent him another order AND told him if he received the first order to keep it. No need to return it and he could keep it for free. Our website price is not half the price of Amazon. We have a history of replying to him about this issue. He admits he received the product so not sure exactly why the hostility. Never had a transaction like this one.

Response from Ballcap Buddy Cap WasherOct 9, 2018

Paul This is the first we have heard there was a problem receiving your order. We cannot fix it if we are unaware there was a problem and we need your information to search for it. We have no shipments here that have been returned. Please provide your order number and shipping information and send it to [email protected] so we can trace your order. When we learn there is a problem with a shipment ( we ship hundreds every day) we investigate it immediately.

Response from Ballcap Buddy Cap WasherJun 24, 2018

We researched your order and see that it was shipped and delivered on December 20,2017. International orders sometimes take longer than expected and after the package leaves the US it is not always tracked as well, especially during the holidays. Thank you for the order. Your item was delivered in CANADA at 2:03 pm on December 20, 2017. Status Delivered December 20, 2017 at 2:03 pm Delivered CANADA