Ballard DesignsReviews of ballarddesigns.com

It is impossible to complete an order on the website of Ballard Designs. PayPal has not been working since August. It generates an error code. I have contacted PayPal's helpdesk and they informed me that the issue has to do with the website's settings, and that I will not be encountering the same problem ordering from any other website (which is true). Then I reached out to the customer service of Ballard Designs, hoping that their IT team would solve the issue as soon as possible. Unfortunately, that has not been the case. Apparently it is not important that customers are unable to process a payment.

Absolutely despicable company that misdelivered my table set twice and I had to send countless emails before I received an AI bot response finally refunding me with a non apology. I wasted hours.. Avoid at all costs!!!!

Second time in a year I've returned an online purchase to the Nashville store and they canNOT get the return to my credit card! Something is wrong when you have to make multiple calls to the corporate office and don't get your return for over a month! - TWICE!!!

Worst customer service I have EVER experienced. Purchased white glove service -- delivery person dropped product off. Had to plead for them to bring it up on the front porch (4 steps up -- no obstructions). Refused to unpack and remove box/packaging. Called Customer Service which had THE WORST most insolent attitude I've ever received from any company I've ever engaged. At these prices? You've got to be kidding.

Been a customer for over 30 years... Yes, there have been small issues in the past, but nothing to warn people about until now.. Last week 1/28/24 a pick up & exchange for large french armoire was canceled by their delivery service JBHunt, because it was damaged in their truck, the 1st damaged armoire was delivered Early Feb by JB Hunt. Today I called B. D. and the the order for a new Pick up and exchange is sitting in a hold pile...Needs to be reviewed? Once JB Hunt picks this up from BD it takes them 2 to 3 weeks to contact me for a new delivery and pick up the 1st damaged one they delivered the first of Feb. BD is unable to expedite shipping, unable to do anything except kindly say they are sorry.