Ballard DesignsReviews of ballarddesigns.com

Only reason gave a 1 star is because there were no negative stars. Worst order process and customer service I have ever seen. Horrible!

The delivery people would only deliver my purchase (a bed) on Wednesdays which might be okay but it was going to my beach house-2 hours away and it's the middle of the work week. To make matters worse, the 1st time they showed up with 1/2 the bed. The second time they showed up with only 1/2 the bed (and did not bring the original half). So it took three times for the delivery to work. Then I when I went to put the bed together, there was a big chunk missing in one of the side boards. I have emailed and called and have not gotten a satisfactory response. I would never recommend this company.

Customer service is HORRIBLE! Placed an order only to realize the description was off and needed to return. After confirming they received the return on the 27th I reached out to costumer service via email and they assured me I would receive the refund in the way I paid 3-5 days later. It is now the 6th and I have not received a refund. I CALL customer service only to be told that because they changed processing systems during my return that I will be mailed a check. This is in violation of their own return policy stated on their website. I have worked in public sales for over a decade and have never not been able to accommodate a customer. Kelly Stockdale was the absolute rudest human and refused to help me in the issue. I will NEVER shop with them again, or recommend to anyone!

Ordered custom shams 4 weeks ago to only get 0 update, and when I finally went to refresh the tracking, it said it was canceled? I never received any emails stating this, and still have yet to get a refund. Will never order there again.

Good luck trying to get your money back when returning something. Reading the reviews here and my most recent experience I refuse to purchase anything else from this company.

I am writing this to hopefully spare other people what we are going through with Ballard designs. I ordered a custom bench from them on September 9, 2024. They told me it would be delivered by January 9, 2025. It was a custom piece so I was willing to wait. Today is April 19 and I still don’t have it. They have delayed it seven times With no explanation. They do not even advise me. It is being delayed until I call looking for it and they tell me it has Been delayed yet again. It is impossible to get a hold of anybody there to help you. I have requested a supervisor call me back many times and have never gotten a call. They are a disgrace. They are now saying we will get at the end of May. I’m sure it’ll be delayed again. Avoid this unethical company

I would like to take you through the situtation I encountered when ordering an upholstered parsons chair with wheels. ---May 11,2024 Original order T7593730 Expected to ship 7/8/12024 ---June 22, 2024 Ballard advised of shipping delay to 8/25/2024 ---July 26, 2024 Received the chair earlier than revised ship date ---July 26, 2024 Emailed Ballard advising upholstery not acceptable ---July 28, 2024 Email from Ballard offering three options: Discount of $93.34; Return for full refund; Exchange for new chair (keep old chair until new one arrives). ---July 29,2024 Email to Ballard opting for Exchange for new chair. ---July 29,2024 Email from Ballard with new order number (#X6542586) with ship date of 9/25/2024. ---Sept 25, 2024 Email from Ballard; new ship date 10/15/2024. ---Oct 16, 2024 Email from Ballard; new ship date 11/12/2024. ---Dec 1, 2024 Call to Ballard asking why no chair and no updated status. ---Dec 1, 2024 Email from Ballard...not sure of ship date; will advise. ---Dec 12, 2024 Email from FragilePak advising chair was picked up from Ballard and would be delivered. ---Dec 17, 2024 Email from FragilePak asking me to pick delivery date; date selected for Dec 20, 2024. ---Dec 18, 2024 Call from Ballard Designs advising new ship date for chair was in February 2025. I explained FragilePak emails and that delivery was scheduled for Dec 20, 2024. Representative said she would check and call me back. ---Dec 18, 2024 Second call from Ballard. They advised that "yes, chair will be delivered on Dec 20, 2024." On Decemer 20, 2024 the chair was delivered by FragilePak. We unpacked it. Guess what? There was a broken black plastic wheel on the front right leg of the chair. Obviously, couldn't sit on the chair. Pin for the wheel to be attached was still in the leg of the chair. So I exchanged the three black plastic wheels on the "new" chair with the four wheels on the "original" chair. So, now the chair was able to be used. Let me also say, that while the upholstery was better, the medallion on the "new" chair was not placed correctly. The medallion was not in the middle, but towards the bottom of the back of the chair as you faced it. Good grief, it's unexplainable as to why anyone would place the center medallion so it wasn't centered top to bottom and left to right. Never would I do business with Ballard again. High prices; low quality; and unacceptable customer service.

I am beyond frustrated with my experience with Ballard Designs. I ordered a custom stool on July 31, with an estimated delivery date between September 30 and October 4. After months of waiting, I was informed in November that the delivery would be delayed until mid-November. It is now December 1, and the order STILL has not shipped. When I requested to cancel the order due to these repeated delays, I was told that custom orders cannot be canceled and that delivery dates are merely "estimates." This policy is unreasonable—how can a company take my money, fail to deliver within a reasonable timeframe, and refuse to offer a refund? At this point, I have lost all confidence in Ballard Designs' ability to fulfill my order, let alone provide reliable service. The lack of communication, failure to meet deadlines, and rigid cancellation policy make this one of the worst customer service experiences ever. Ballard Designs, your customers deserve better than empty promises and endless delays. I will not be ordering from this company again and urge anyone considering their products to look elsewhere unless you want to risk waiting indefinitely for your items.