Ballard DesignsReviews of ballarddesigns.com

This place is a total excrement show. We ordered our sofa 7/22 and still haven't gotten it. The first one was said to be in route in mid-September. It went missing, so we re-ordered. Our order was not expedited, so we were given a delivery date of 12/16. We got a call today (12/27) that said the second sofa went missing, so they had initiated (without having contacted us) a third order. They have had our money since the mid-September shipping fail.

I’m incredibly disappointed with my recent experience at Ballard Designs. I ordered dining chairs in person at the store, and the associate verified that they were in stock and available. Five days later, I received an unexpected cancellation notice with no real explanation. When I called customer service to understand what happened, the only solution offered was a $25 gift card, which felt like an insult considering the inconvenience and the fact that I now have to start my search over again. To make matters worse, the exact same style chair is still available as an individual custom-order option — yet the company refused to offer any discount or price adjustment, even though the original in-stock set I purchased was canceled through no fault of my own. For a company at this price point, I expected far better communication, accountability, and customer care.

I’ve been a Ballard Designs customer for years, but my recent experience was troubling enough that I won’t be ordering from them again. I purchased a rug and paid through PayPal at checkout. The rug shipped directly from a third-party vendor, and everything appeared normal. Months later, I received an alarming email claiming there was a “payment issue,” asking for a cashier’s check or money order, and warning that my account might go to collections. The tone, formatting, and language were so unusual that it looked exactly like a phishing scam. When I reached out to Ballard directly, their customer service confirmed that the internal payment authorization had expired on their end because the order shipped before they captured the PayPal payment — a situation customers have no way of seeing or knowing about. Despite this being entirely a backend issue, the company’s communication was vague, threatening, and lacked any secure way to resolve the situation. Even after I reported that the initial message appeared fraudulent, Ballard did not provide a safe or verified payment link for a week. The burden was fully placed on me to untangle a mistake that originated in their own billing system. The product itself is fine, but the handling of this situation — especially the misleading language, lack of clarity, and absence of secure payment options — was disappointing and eroded my trust in the brand.

It took a YEAR for my banquette to arrive. My salesperson quit returning my calls, so I contacted the store manager. She explained that they had a new manufacturer. I had asked for the banquettes to have storage but it was missed in the original order. Since the order had to be resubmitted, I asked that the storage benches be ordered. The manager said it couldn't be changed, but said after my order arrived, they would reorder the storage benches and switch them out when they were completed...Didn't happen and now no response to emails.

I redrew 3 bookcases from them totaling 6129.75 the first shipment arrived damaged they took it back and told me they would send out another set They did and again it was damaged I then asked for a refund They told me I would get it I am still waiting a month later no furniture and no refund and now they refuse my phone calls

I am decorating a new house and I have spent a lot of time on Ballard's website. They have beautiful things. That said, I have never in my entire life experienced a more glitch-riddled, poorly integrated and maintained website. It is an absolute joke and the frustration that you get from using it will frustrate you beyond words. I have never had more trouble trying to spend $5000 than with Ballards. I could not complete my purchase due to a website glitch that kept hanging up. I called and had to wait an hour and then suddenly I hear it hang up. I'm done. I've now spent more than 2 hours trying to purchase 2 items of furniture to no avail. How a company with such great potential can be so horribly run is beyond me. I'm leaving out a lot of ugly details, but my strong advice to anyone wishing to buy anything from them...save yourself the pain and frustration and source it somewhere where the CEO has his or her act together. I can't even begin to imagine the frustration if you have to return something! Their incompetence has worn me down and I will find my furniture somewhere else - - and probably a lot cheaper!

Was never informed an item that I ordered was not in stock. Then I had to spend 45 minutes on and off hold to cancel the order. Worst customer service experience ever

I ordered an Bunny Williams Cocktail Table - first they lost the order and then suddenly found it and it arrived by a freight carrier in a sealed box. It weighed over 80 pounds and was left on my door step. After opening the incredibly difficult and heavy box I discovered they sent me a return of someone else's used table. It is filthy, covered in dark black blotches and looks like it came out of the garbage can. I have tried over 5 times to contact them with detailed photos and they have refused to respond. I spent $1800 for a new table and received used, damaged good that is worthless.