Home furniture and home accessories including bed headboards, daybeds, kitchen islands, candle wall sconces, chair cushions, chandelier lamp shades, wooden bar stools, dining room tables and home office furniture.
Ballard Designs (ballarddesigns.com) has 55 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Connie
Just FYI - once you purchase on-line it cannot be cancelled - even moments later if you call them so be sure of what you’re ordering . If it’s a piece of furniture you would now have to return for additional hundreds of dollars if you decided not to keep. Probably many retailers are like this - just the first time I encountered
Pam K.
Given that the overall rating for Ballard designs on the site is a 1.6 given my customer experience, I’m not surprised. I’ve been longtime customer and am extremely surprised. Furthermore, it doesn’t seem like the company needs any advice since the rating is so incredibly low. I’ll see if this gives me a better outcome?!? I used to work for a big name consulting firm doing operational reviews of companies. This one has a lot of symptoms and cracks that should be looked at. Here’s my experience. I ordered a rug from the store in West Palm Beach. The sales rep there told me I could check my rug delivery on the Internet. I never received an email informing me of a tracking number so after several weeks, I called the store, was given one and told that the ship date was February 26 having been to the store in January. February 29, I checked the website and all it said about the order was that it was in process. So I called. The first thing the automated system told me was that I did not match my phone number but yet the correct phone number is in their system. So I spoke to a customer service rep and they told me the order was canceled. The reason being is that my credit card did not go through. I had the previous week had some fraud on my card and it was cancelled. Despite that happening, I received no email or phone call notifying me or to rectify the situation. When I spoke to the supervisor, he said invariably the email was in my junk or spam folder, and I told him that that was not the case. I receive tons of marking emails but yet not one on the status of my order at any time. The customer service rep said items now are on back order. however, the supervisor said they had a few in stock. I was put in the queue. I inquired as to how I could be put first in line in the queue given the situation and non communication. No can-do. This company needs to look at their operations and see where the cracks are and correct them. Very very disappointed.
MARISOL
I put an order online and I received an email saying that there was an error in my order and they canceled it, so a called at the next day, and talked to the customer service, but they couldn’t give e a reason or explanation of what happened to the order.
John M.
Charged $2,650 for goods we NEVER received which no one at Ballard could account for after a scheduled delivery attempt NEVER occurred. Multiple requests over a 6 week period to “simply” cancel order & issue a FULL refund were ignored. Every phone call to Ballard is with an individual who has no idea what’s going on; not empowered to make decisions; puts you on hold for extended periods; & or transfers you to someone else for the run around to begin anew. You hear something completely different every time you’re in communication whether by email or phone. Ballard misrepresented the situation to our Bank. We cancelled our credit card which we had for 28 yrs out of concern that Ballard will capriciously hit us with new mysterious charges which they’re known to do once your payment info is in their bogus system.
MJ
I have been a long time customer of Ballard Designs but will not ever order from them again. They have charged me for a cancelled item and will not return my money in a timely fashion. They continue to make excuses. I would not recommend purchasing from them.
steve
Ordered an item in December after purchasing said it was back ordered until February still have not received. Deceitful marketing selling itmes they do not have in stock and never intend to ship. Beware !!!!
Amanda S.
OMG! Run. Bought a rug. All it does is shed. Customer service only offers to sell you more merchandise, at a discount of course, for your trouble. If you send an email to their help team or the President, neither respond. Just Shop someplace else. Very disreputable and their customer service team is just a disguised sales team.
Pam B.
Ordered a vanity stool last June. It came broken in Oct. They forgot to reorder it so now it’s Feb but the best part is they ordered it with no fabric so it’s wrong! Now they tell me it’s a custom order so they have to talk to the manufacturer to see if it can be cancelled before I get my credit!! But remember it’s the wrong stool!
