BalfourReviews of balfour.com

I normally don’t post things like this, but I feel like other parents and students deserve a heads up about my experience with Balfour. We ordered my daughter’s class ring on February 12. Yes, we may have cut it a little close on timing, but the biggest issue here is the complete lack of communication. Since February 13, the tracker has shown it “in production” with zero updates. I even emailed for an update and never got a response. I called on March 26—still “in production.” Called again April 13 and was finally told (for the FIRST time) that the ring had actually been rejected during inspection back in mid-March. No one ever communicated that. I was told it would be expedited and overnighted. I even reached out to the local rep, who could only offer an empty box… and suggested putting my own class ring in it. Now here we are—April 20, just days before her ring ceremony—and I’m being told it might not ship until Friday or even Monday. So instead of having her ring for one of the most memorable moments of her junior year, she’ll have an empty box for pictures with her friends. This isn’t just a delay—it’s a complete lack of communication, accountability, and follow-through. I had to chase every update, and even then, I wasn’t given the full story until weeks later. If you’re considering ordering, I would strongly recommend asking a lot of questions and staying on top of your order—because communication was nonexistent in our case. Really disappointed that such an important milestone moment has been affected like this.

Don’t do it. Just DON’t. It’s been 5 months. I contacted the BBB, no help yet, so I contacted the state attorney general. I also tracked down the CEO on linkedin amd sent him the following message: Hi Ryan, I am reaching out because I have been unable to get a meaningful resolution through all of Balfour’s customer service channels regarding my son’s college ring, and I have tried for 5 months. In November, Balfour took possession of the ring for repair. After the repair was completed or attempted, the ring was supposedly shipped back by USPS and was lost in transit while still under Balfour’s custody and control. Patricio Molina of Balfour then advised that a replacement ring would be manufactured and that the process would take approximately six weeks. That timeframe has now passed, and the replacement has still not been delivered. Since then, I have made repeated efforts - calling and emailing multiple times each week - to get clear, reliable information about the status of the replacement order, but communication has been limited to generic responses that do not resolve the issue. I was also told by Virginia Vega the matter would be escalated to her supervisor, and I was assured I would get a return call in 2 business days. Not only has that has not led to any meaningful action, but when I called to ask why no one returned my call, Virginia said her supervisor is on vacation and sent me to the voicemail that was full and not able to receive messages. I was transferred back to Virginia, and she said she would not contact her supervisor’s supervisor nor would she reach out to the repair team. She also pretended not to hear me. This ring (Balfour reference number 4074046-1) is both financially valuable ($1400) and deeply sentimental to my son, and the lack of accountability, follow-through, and transparency has been extremely frustrating. I am simply asking Balfour to do what it said it would do: provide written confirmation of the replacement order status, complete the replacement without further delay, and ship it through a secure, trackable, and insured method. USPS is neither of those. I would appreciate your help in ensuring this matter is resolved promptly.

If I could give them a 0 I would. Their warranty is not a warranty at all. It’s a scam. I had to order a replacement and paid almost double what I had originally paid when their warranty states that you should only be paying for the price of any diamonds or anything that you had added on but the ring itself was to be replaced. I called them couldn’t give me a breakdown on the price other than the excuse of “it’s the deductible”. I sent them an email and their response said there is no tracking on my new replacement. There is no invoice that I can view until it comes with the ring (whenever). There is no confirmation of the order. There is no receipt. All except for the money being taken out of my account. WHAT A SCAMMMM!!!

I'm pretty sure it's just ten people working in a garage. They are completely unprofessional with everything. The whole service was sketchy, and nothing arrived like it was supposed to. This has completely ruined my graduation experience. I'm embarrassed to even have to work with them.

I ordered my daughter's ring two months in advance of graduation, which is this Friday the 12th. The ring will not be even close to ready by graduation. There's a ring ceremony. She won't have her ring. NOT pleased.

Sent 1968 college ring to be resized. They destroyed it. Said they would provide new replica ring. They did not. Patched together ring they broke and tried to pass it off. Will be contacting my jeweler to assess options. Criminal complaint may be an option.

The worst customer service. Customer service cannot tell me what the status of my order is or if I have any payments left. What!? I have never heard of such a thing.

Balfour lies. They lied about receiving my payment. They lost my payment. They lied about delivery date———three times. They truly hate the military, especially West Point, as they continue to lie to me and I still don’t have my ring. Every time I ask them when it will be ready they say,”Your ring is the next one up so you should have it in less than a month.” That last one was a lie told to me three times. They hire people who neither speak English nor understand English. I’m writing this review after being lied to from 1 February 2025 to 29 October 2025 as I still don’t have my ring!! They don’t care and never will care because they own you!!!