Balboa CapitalReviews of balboacapital.com

This company use illegal practices in order to auto renew lease agreement and refuse to provide address to return equipment, we are going to open a case thru Florida Financial Regulations in order to have everything documented and file a class action lawsuit.

A Lie from the beginning

I was given a payoff quote and after our insurance company paid off the FULL amount owed, they still charged me a monthly charge. Then they wouldn't answer their phones, or respond to me. I had to call the manager Venecia who was aggressively rude, she explained that if she runs the amortization for our account, it will show that they took a loss and she will charge me MORE without my authorization... this is the most unethical financing company I have worked with. I also had to ask the manager to lower her voice multiple times.. BUYER BEWARE.

This is most unethical finance company, notoriously extorting money, threatening to ruin credit, forcefully adding lease Small Business owners- **** BE CAREFUL WITH THIS UNETHICAL LENDER***** Balboa capital has a very deceptive business practice. They will continue to charge the quarterly payments even after the lease is over. I have asked them to refund the un-authorized payment and security deposit several times but they have not responded nor returned but keep charging/ sending invoices. They will sneak all kinds of fees. They have very deceptive fine line conditions that allegedly puts you on Another lease for a year even if you have told them to finish the lease contract. The customer service people are basically very sneaky and trained to steal and rob small business owners. They are still practicing predatory lending. They would not refund the security deposit and unauthorized extra payments taken out from the account. They will frequently try to add junk charges on their invoices – For Example – they will add charges for insurance even though insurance has been always covered and proofs sent to them. They are very notorious in charging extra fees anytime they can if you don’t catch them. All along the term of lease this notorious lender has charged junk fees. You are dealing with Financial Vultures at Balboa Capital. They have an amazing UN-customerservice@balboacapita. People are trained in that department to extort money from small business owners. There customer service department is really not for customers. They will say you have one payment left or two payments left when I inquired but will keep charging beyond those one or two payments. Very clearly told them that We do not want to keep this equipment after the lease payments are done, customer service rep said no problems – you have 2 more payments left under the lease. After the 2 payments were done, I called them again and the customer service rep says oh, you have one more payment left on the lease. That blew my mind. I asked them to send detailed payment statement. I asked the Rep – I had requested no more payments and I am not using these servers (leased equipment) for the last 7-8 months, you need to pick them up or I can send wherever you need these sent. The rep then says – oh please send a letter by certified mail and will see what we can do to get you out of this. Sent them the letter by certified mail – then they came back – you have four more quarterly payments left as we renewed you forcefully and automatically in an annual contract. But the contract’s paragraph 16 has monthly payment provision for after lease rental and there is no quarterly payment provision. But they keep sending quarterly invoice to trick you into the payments. This is a trick used by them so that a small business owner will not find out that the lease term is over. They will never send you any instructions where to return the equipment as they want to forcefully enroll you in a lease for 4 more payments over and over again (This is their internal game). Tried speaking with the manager of the customer service department and that was pretty much wastage of time. Very rightfully – this lender HAS ZERO customer service. The manager was as worse as it can get. She did not want to check any records. She asked the dates and time I spoke to the customer service department 9-10 months ago? How would one remember the dates when you have talked to their customer service department? Does she remember what she ate 10 days ago? How many people really write and record all the conversation dates they have had with someone during the year. I talked to the customer service people frequently. I sensed they are unethical from day one when they started slapping junk fees with no knowledge. If I were to deal with an ethical company – they will never ask such un-practical questions. This kind of lenders are a shame in the Finance Industry.

DONT DO.... DONT DO IT... DONT EVER CONTRACT WITH THIS GROUP...CALL ME AND ILL EXPLAIN WHY....I HAVE BEEN LIED TO....DECEIVED...MY GOD.... IT GOES ON AND ON..THE WORSE AND RUDEST STAFF IF HAVE EVER SEEN....HOW DO THEY SLEEP AT NIGHT???? I HAVE NEVER BEEN TREATED... TALKED TO... OR HANDLED EVER IN MY LIFE AS BAD AS BALBOA CAPITOL....ONCE WE PAID ALL THE HIGH MARKED UP PAYMENTS I ASKED WHAT WE WOULD RECEIVE FOR PROOF WE WERE DONE WITH THIS COMPANY AND WE OWNED IT OF COURSE AND THEN AND ONLY THEN I WAS ASKED IF I WANT TO THEN BUY THE MACHINE?HE TOLD ME THEN THEY WOULD PICK IT UP OR I COULD BUY IT? WHY DO YOU THINK I MADE THE LAST 5 YRS PAYMENTS FOR ....JAY (WHO WHEN YOU CALL THE COMPANY THEY DONT EVEN NO HE WORKS THERE)HUNG UP ON ME WHEN I MENTIONED THERE REVIEWS...ONLINE....I TALK GLADLY ABOUT MY COMPANY REVIEWS CAUSE WE DO GOOD BUSINESS...OUR WORD IS OUR BOND...BEEN HERE FOR 16 YEARS STRAIGHT AND WILL BE HERE FOR 16 MORE...I HAD ALOT WORKED OUT WITH DAVE AND OLDER VP AND CALLED ONE DAY AND HE WAS GONE....THEN NOONE STOOD UP BEHIND HIM....GET EVERYTHING FOR SURE IN WRTITING...THEY WILL NOT STAND BEHIND ANYTHING...IM LIVID AND I WANT THE PRESIDENT OF THE COMPANY TO CALL ME....PEOPELE....PEOPLE ....DONT BE CONFUSED THEY ARE NICE IN THE BEGINNING AND AFTER YOU SIGN IT BEGINS...THE WORSE NIGHTMARE I CANT WAKE UP FROM...IM A DISABLED VET SINCE THIS HAPPENED AND THEY TREET ME LIKE THIS

Was forced to change my review. I have supplied trust pilot my balboa loan info in private to verify I am a customer!!! Apparently, balboa was very upset by my truthful and provable review of their company because they are forcing trustpilot.com to force me to change it. I will leave it at this....we were told one thing in writing by th3 salesperson who then changed the paperwork on balboas end. Luckily the store we purchased from still had our original signed copyalong with everything sent to and received from balboa. We have absolute, indisputable proof of what happened to us. Our loan paperwork was not sent to us, but rather to completestrangers by balboa, and they admitted it. We have been dealing with being overcharged on nuisance fees and have had balboa speak directly to our insurance company reps to straighten out the $130/mth noninsurance fee that never should have been charged because we have insurance. Each time balboa spoke with insurancereps, they only requested one specific page. They kept claiming only one thing was needed but then would find fault in it and demand something else. After 7 months they finally accept it but instead of refunding the fees as they promised, they suddenly said they needed a different paper! So here we are a YEAR later, still trying to make them happy yet they keep changing the papers needed from our insurance agent! A legitimate company tells the insurance rep they are directly speaking to everything needed in one phone call. So far we are on call 30 with balboa. You decide what that means to you. ***make sure you read up on previous litigation, especially class action suits, before you decide to do business with a company. *** also check with the attorney general of the state the business is in!!! we have copies of our loan papers which then were somehow different from what our salesman submitted. (we have the originals!) And this company has been a NIGHTMARE with ambiguous lease terms and hidden clauses in the paperwork that you are not given until AFTER you sign a very simple 2 page contract. We FEEL they lied to us.We FEEL deceived by balboa financing. They will tell you multpile different t things, refuse to transfer you to a supervisor, and you never speak to the same person twice. they don't mail hard copies of your paperwork and just email, which would be fine except they emailed ours to the wrong address! THEY FIX THE LOAN TO WHERE YOU PAY THE FULL AMOUNT OF INTEREST EVEN IF YOU PAY OFF EARLY THEN CLAIM THERE ARE NO EARLY PAYOFF FEES!!! They even refusing to accept our insurance and overcharged us by nearly $1500 on fees! There are many, many other issues such as rude balboa employees, no supervisors.ever available, they refuse to call back when you leave voicemails, hold times on calls can be 20 minutes, and so on. Think CAREFULLY about going into business with this soul suckling devil of a company.

Jarret was our salesperson and he refuses to call back -I have made many, many phone calls to their offices. When I called from my cell phone he answered but had to check with a manager on the issues. They used the first quarter payment as a lease not applied to the loan. No one from the company will discuss the issue with me. The wording is intentionally misleading - but the way they apply the payments isn't misleading. I would love to speak with someone at Balboa about this issue, get it straightened out and then post a positive review.( Don't hold your breath waiting for that). I feel I was mislead and completely ripped off.

My company got three leases from Balboa and had terrible problems with each of them. They'll say almost anything to get you to sign. We were attracted by the line of credit they gave us, only to find out later that other leasing companies were prepared to give the same or better terms to us, including not requiring the company principals to be responsible for the lease. Once the leases began, Balboa started racking up fees that it never even occurred to us could be charged. Their contract is not only biased in their favor but is full of ambiguous phrases that let them charge fees that nobody else does - and they never miss an opportunity. Once they failed to credit a payment of ours, and then charged us a late fee and late fees on the late fees. Our salesperson was totally unhelpful. We made the mistake on one of our leases to choose a full buyout and like others who commented here, they didn't credit us for returning the equipment which took months to untangle. The fact that nowhere in their statements or website is there any information about the current status of the lease lets them keep charging you because you miss their deadlines, or in our case we were forced to auto-renew our lease for another year on equipment we no longer wanted, even though we gave them advance notice it wasn't "enough" according to their peurile contract. They claim to send you a registered mail reminding you 6 months in advance to cancel or renew, but we got no such thing, and felt totally manipulated by them. Our accounting department has gone crazy trying to stay one step ahead of Balboa. And now that we finished our final lease they charged us a $250 "termination fee" when we never "terminated" the lease; it simply ended. They have your ACH info so any mistakes they make require months to correct and even more months to credit your account. I've never done business with a more crooked, evil organization. Notice how each of their good reviews has a first name only, but the accurate reviews all have first and last names? They're still at it. If you want to work with a quality outfit, contact me and I'll be happy to provide references.