Virgil
WORST CUSTOMER SUPPORT - NICE PRODUCT
I have purchased roughly 10 of these truck bedcovers over the years and fortunately I've never needed customer service. That speaks to the product because as a rule in my experience it is been ROCK SOLID. HOWEVER now I need customer service on an item that was shipped and nearly destroyed in shipping. I called and they promised two to four hours for resolution and now it's been four days and I've spent hours on hold for nothing, sent for email updates and I'm getting absolutely nothing. So now I have a partially functioning product I paid for and there is no customer service. The solution is simple, replace the mess that I showed them THROUGH PHOTOGRAPHS. But they can't seem to even answer the phone.