Tricia Y.
Call Center Mass Production
One thing to consider when calling lenders is what the atmosphere is. If it's noisy and you can hear other reps speaking loudly, it's likely a call center with an automated script. That is what Baker Street is. The rep didn't even ask me if I knew how much liabiltiy insurance the at fault driver had. That's a red flag. I told them I'd only been approved for $2,000. He asked what I needed, I said, $5000 on the low end, he said, "Yeah that's not going to happen without surgery." I have called about 6 lenders thus far and only 2 have asked pertinent questions. This is a commercial vehicle collision that made the news by the way and the driver is at fault 100%. It's on the police report with WSP and there is a clear video of the accident on a state camera.