Baisiwig Reviews | Read Customer Reviews of baisiwig.com

Baisiwig Reviews | Read Customer Reviews of baisiwig.com

Baisiwig reviews

Showing 228 reviews with 1 star · Clear filters

A J.
Aug 27, 2023
The hair i received is not as described…
The hair i received is not as described on the company’s website. The color is wrong; I ordered Black, I received a dirty looking brown. The hair is not smooth -at all, as if the cuticle is blown out and it has a HORRIBLE smell. I’ve made 3 separate attempts to contact the company for details on how to return for a full refund. Ten days later they have Not complied. I’m extremely frustrated. I would definitely say Buyer Beware!
Response from BaisiwigSep 2, 2023
Hi dear, Really sorry for the inconvenience caused. Our hair is slightly brown, more noticeable in the sun. But that's the nature of 100% human hair. If you prefer a darker black, we will pick it for you or you can try dyeing it. We did not receive your message, you can contact us directly via Whatsapp: +8618520224621
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Stephanie E.
Aug 2, 2023
Worse customer Service — Buyer Beware
Ordered last week with express shipping and order has not been fulfilled. There is a FedEx tracking number but the company has not shipped. Sent 3 emails to date issue not resolved yet cc has been charged. No customer service phone number in US or online chat
Response from BaisiwigAug 3, 2023
Really sorry for the inconvenicen caused dear, could you pls send your order number to us? Then we will check it for you ASAP! Because there are too many packages need to be exported, then the shipping had been delayed, we will push it for you! Wish you will wait more few days to receive it. thank you
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LeZell D.
Jul 12, 2023
dissatisfied purchase
Wig too large Wig is not cut and tapered Wig doesn't look any thing like the website picture very displeased, my anticipation was great and a BiG let down!!!! they are located Guanghou,GU 510420 out of the United States, I have asked for a return shipping label with bar code but have not received it
Response from BaisiwigJul 12, 2023
Hi dear, sorry for hearing that you don't like our hair. Normally our wig cap zise is medium.Because we did not receive your note for a smal wig cap, then we did not customize the small wig cap and ship it directly. If you think it is too large for you, we have the elastic bang and clips inside of the wig, you can adjust the size. If you want the small wig cap, could you pls leave a note to us when you check out, then we can customize it for you next time. If you think the hair don't like the pics, could you pls send some pics to us? We will report it to our factory and we will improve the quality in the future. Really sorry again, we promise that we wil pick up best hair and apply the best discount for you in your next order, could you pls give us another chance?
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Vickie
Apr 28, 2023
First and last time I will do business…
First and last time I will do business with them. I canceled my order 5 mins after I ordered it after I seen the turnaround time to get it delivered. They completely ignored my cancelation sent it anyway and ignored every email after the shipped it. When I finally had communication about that situation they told me to sell it to someone else. I had to pay my own money to send it back. Buyer beware
Response from BaisiwigMay 19, 2023
Dear friend, we are really sorry that you are not satisfied with us. We arrange warehouse delivery immediately after receiving your order. We only saw the message that you need to cancel the order after delivery. Really sorry to bring you an unhappy shopping experience. We will give you a bigger discount in the future, hope you can give us another chance. Thank you.
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