Baisiwig Reviews | Read Customer Reviews of baisiwig.com

Baisiwig Reviews | Read Customer Reviews of baisiwig.com

Baisiwig reviews

Showing 228 reviews with 1 star · Clear filters

customer
Jan 3, 2024
The wig don't look nothing the style am…
The wig don't look nothing the style am going back forth in emails why cause I want refund who keeps emailing you just give the refund I have 6 emails from them
Response from BaisiwigJan 5, 2024
Hi dear sorry for the inconvenience caused, We just want to confirm with you which aspect of the hair you don't like and wish you could send some pics for us to check. If it is really we sent the wrong hair, we can ask for acompensation from our factory. But normally we would not send the wrong hair because we will double check before we ship it. It maybe was a little messy after a long shipping, but it will not affect to use, we recommend that you can use the comb to comb it and then it will be soft and smooth. Wish you will follow our tips. We are sorry for the inconvenience caused this time, we will apply the best discount in your next order and wish you will give us another chance. Thank you!
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Celestine
Dec 15, 2023
Terrible company my wig lasted 21 days…
Terrible company my wig lasted 21 days one wash and all the lace front went bald and 2/3 of the wig shedded. Despite sending numerous pics quoting their own return policy they refuse to refund me. I will never buy from them again.
Response from BaisiwigDec 18, 2023
Sorry for the inconvenience caused dear, This is the first time we received this complain. We double- checked the hair before we shipped it. The hair was good, then we would ship it. The hair shed after you used a period of time, it may be is your improper use caused, we suggest that you change your shampoo and hair washing method. When your hair is wet, do not scratch your hair vigorously. Wish our suggestion will help u, could you pls try the tips we offered? Because u used the hair, then it cannot be returned, wish get your understanding. We promise that we will offer the best discount for you in your future order!! have a good day!
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Bacote B.
Dec 2, 2023
The worse wig ever.Had to throw it…
The worse wig ever.Had to throw it right in the trash‼️I wish you could have seen what I got according to what I ordered!A total mess.I have never seen such!
Response from BaisiwigDec 4, 2023
Hi dear, sorry to hear that you are not satisfied with our hair. The package may be squeezed during transportation, causing the hair to be a little messy. But it will not affect to use, we recommend that you wash it and condition it, then the hair will be softer. If still have not solved your problem, pls contact us. We will keep talking with you until the problem is solved. We are sorry for the unhappy shopping experience caused this time, we will apply more discount for you in your future order. Wish you will give us another chance. Thank you!
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Anita Baybay D.
Oct 3, 2023
Asked for my wig to b made custom…
Asked for my wig to b made custom meaning put curly hair on the opposite side before u brought it they replied yes it would b done and I received it today and it’s incorrect u have a disfigurement on my left side of my face so I wanted bit made that way before u spent 150 bucks on it and it’s totally wrong I need a refund or send out what I asked and what y’all said y’all would do
Response from BaisiwigOct 5, 2023
sorry for the inconvenience caused dear. We did not receive your requirement to change the opposite side for the hair. Really sorry again, could you pls leave a note when you place an order. Then we can customize it for you. We promise that we will pay more attention to your order and apply the best discount for you next time!
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Fernita B.
Sep 10, 2023
First and last time purchasing from…
First and last time purchasing from this site the wig looked nothing like the picture ordered the sexy side part bob.that was thin hair super flat with no volume and not even a side part it wasn’t cut or styled nothing like the picture and their refund policy is a joke because they don’t want to give you a refund and then they just stopped all communication altogether! I have disputed the charges with my bank! Buyers Beware I even sent them pictures of what I received versus what I ordered and they had a nerve to say it looked cute! I didn’t want cute I wanted a sexy side part bob!!
Response from BaisiwigSep 13, 2023
Hi dear, sorry for the inconvenience caused. For the density, we make the hair according to the hair market, and then the density is correct. We reported it to our factory and we will improve the quality and pick up fuller hair for u. We received your last email on the 4th of Sep and we replied on the 5th of Sep, but we did not receive your reply again. Could you pls check again? Pls trust us, we cherish every customer very much, and we will keep talking with you until the problem is solved. We are sorry for the unhappy shopping again, we promise that we will offer the best discount for you in your next order, wish you will give u another chance. Thank you
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Tee
Sep 2, 2023
Have not received my package and…
Have not received my package and communication is bad
Response from BaisiwigSep 4, 2023
Relly sorry for the inconvenience caused dear, because many packages need to be transported, the shipping was delayed. Wish get your understanding. Could you pls send your order number to us? We will push it for you asap. Really sorry for the unhappy shopping caused, we will pay more attention to it and we will offer the best discount in your future order. Wish you will give us another chance. Thank you!
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Jeanette B.
Sep 2, 2023
Slow Shipping
Poor communication, merchandise unable to be tracked, misleading!!! The website indicates item shipped from United States and its really shipped from China which takes a long time to receive, I won't have my purchase in time for my vacation, very disappointed 😑 DO NOT ORDER FROM THESE PEOPLE, I'm contacting my bank to have that charge reversed. They don't know what their saying when they do reply, just sad, my advice is to leave these ppl alone.
Response from BaisiwigSep 4, 2023
Relly sorry for the inconvenience caused dear,we have our warehouse in US.But the hair you ordered was sold out in our US warehouse, then we shipped from China. Really sorry for the unhappy shopping caused, we will pay more attention to it and we will offer the best discount in your future order. Wish you will give us another chance. Thank you!
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Mari B.
Sep 1, 2023
The lace on the wig pulled apart from…
The lace on the wig pulled apart from the wig and it is no longer useable.
Response from BaisiwigSep 2, 2023
Hi dear, Really sorry for the inconvenience caused. Normally we will double-check if the wig is instact before we ship it. If there was some problem on the hair , we will not ship it. Could you pls contact us and send some pics ? We will check for you. We will keep talking with you until we solev this problem Thank you!
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