BAISI WIG is the top 10 hairdressing brand in United States. BAISI WIG strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, lace frontal wigs, closure lace wigs, full lace wigs, hair weaves, etc. BAISI WIG has won the trust and support of millions of customers, so recently there have been special fraud gangs imitating BAISI WIG website and deceiving customers, selling them at very low prices and sending wigs by very poor quality chemical fibers to buyers. . We work hard to help many fraudulent buyers fight these fake websites. Be vigilant and don't get scammed! Don't forget our official website: www.baisiwig.com
Baisiwig (baisiwig.com) has 736 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
baisiwig.com
Website
baisiwig.com
Category
Accessories
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 93% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Hi dear,
sorry to hear that you are not satisfied with our hair.
The package may be squeezed during transportation, causing the hair to be a little messy. But it will not affect to use, we recommend that you wash it and condition it, then the hair will be softer. If still have not solved your problem, pls contact us. We will keep talking with you until the problem is solved.
We are sorry for the unhappy shopping experience caused this time, we will apply more discount for you in your future order.
Wish you will give us another chance.
Thank you!
JM
javae M.
If I could give one star I would
If I could give one star I would, they sent me a synthetic wig and then tried to offer me $50 off my purchase when they stole pictures and videos of the wig and sold me a synthetic wig that’s completely different. They also told me I have to pay to return it even though the website has stolen pics. Do not buy from them!
Response from BaisiwigApr 17, 2024
Hi dear,
sorry to hear that you are not satisfied with our hair.
The package may be squeezed during transportation, causing the hair to be a little messy. But it will not affect to use, we recommend that you wash it and condition it, then the hair will be softer. If still have not solved your problem, pls contact us. We will keep talking with you until the problem is solved.
We are sorry for the unhappy shopping experience caused this time, we will apply more discount for you in your future order.
Wish you will give us another chance.
Thank you!
MS
Monica S.
wig presentation of the wig was…
wig presentation of the wig was terrible. I tried to send it back by asking for the return address. The customer services person wouldn't reply with it. I sent it back United Parcel Service aka UPS with delivery confirmation. They would not send my refund. I sent pictures and the entire response from UPS. I sent all correspondence to Ashley proving I did return. She stop responding and I never heard anything else from Ashley. I am going to report this to the better business bureau. The really need some customer service training along with good marketing representation. BUYERS BEWARE, BUYERS BEWARE. If you needed money or falling a little short just say so. This is a SCAM!!!!!!!!!!!!!!! PACKAGE WAS DELIVERED TO THE SAME ADDRESS ON T HE PACKAGE: ONLINE SELLER, 114 MELRICH RD STE E, CRANBURY, NJ 08512 THIS IS NOT THE CORRECT ADDRESS. Your reply isn't true first of all. There's plenty of businesses on the up and up. You never sent the address and customer whomever kept trying to get me to keep the thing. I know what looks best and I will never buy again. I hope no one else does either. Tell the truth and shame the devil. How did a China business get a New Jersey address. God sees it all. If you must lie to make a sell then you just did. Awful WHAT GOES AROUND COMES AROUND. YOU WILL LOSE MORE. HAVE A BLESSED DAY. TRY TELLING THE TRUTH. 🙏💫
Response from BaisiwigMar 19, 2024
Hi dear,
sorry to hear that you are not satisfied with our hair.
We kept talking with u and we also sent the return address to u.
We are based in China, and if you returned, you need to return it to China, then we can receive it.
We also explained it to you by email, if you did not receive it, could you pls check your spam?
The package may be squeezed during transportation, causing the hair to be a little messy. But it will not affect to use, we recommend that you wash it and condition it, then the hair will be softer. If still have not solved your problem, pls contact us. We will keep talking with you until the problem is solved.
We are sorry for the unhappy shopping experience caused this time, we will apply more discount for you in your future order.
Wish you will give us another chance.
Thank you!
WL
Wanda L.
Didn't look nothing like the picture…
Didn't look nothing like the picture and I was very disappointed I wanted the wig in the picture. Too much money for a knockoff
Response from BaisiwigMar 19, 2024
Hi dear,
sorry to hear that you are not satisfied with our hair.
The package may be squeezed during transportation, causing the hair to be a little messy. But it will not affect to use, we recommend that you wash it and condition it, then the hair will be softer. If still have not solved your problem, pls contact us. We will keep talking with you until the problem is solved.
We are sorry for the unhappy shopping experience caused this time, we will apply more discount for you in your future order.
Wish you will give us another chance.
Thank you!
NA
nao
Hair isn't what they advertise.
Hair isn't what they advertise.
Dont bother wasting your money
Response from BaisiwigMar 4, 2024
Hi dear,
sorry to hear that you are not satisfied with our hair.
The package may be squeezed during transportation, causing the hair to be a little messy. But it will not affect to use, we recommend that you wash it and condition it, then the hair will be softer. If still have not solved your problem, pls contact us. We will keep talking with you until the problem is solved.
We are sorry for the unhappy shopping experience caused this time, we will apply more discount for you in your future order.
Wish you will give us another chance.
Thank you!
SS
Shannon S.
Horrible experience
Horrible experience
I can’t talk to anyone live and they are not responding to me about my order
My wig is a disaster and this is FRAUDULENT. My wig looked nothing like the pictures of their models
Response from BaisiwigFeb 24, 2024
Hi dear,
sorry to hear that you are not satisfied with our hair.
The package may be squeezed during transportation, causing the hair to be a little messy. But it will not affect to use, we recommend that you wash it and condition it, then the hair will be softer. If still have not solved your problem, pls contact us. We will keep talking with you until the problem is solved.
We are sorry for the unhappy shopping experience caused this time, we will apply more discount for you in your future order.
Wish you will give us another chance.
Thank you!
AF
Audra F.
It is clearly one of the worst…
It is clearly one of the worst purchases I have ever made. The pictures is nothing like what was sent to me. I was very disappointed and will never support this company again.
Response from BaisiwigJan 22, 2024
Hi dear,
sorry to hear that you are not satisfied with our hair.
The package may be squeezed during transportation, causing the hair to be a little messy. But it will not affect to use, we recommend that you wash it and condition it, then the hair will be softer. If still have not solved your problem, pls contact us. We will keep talking with you until the problem is solved.
We are sorry for the unhappy shopping experience caused this time, we will apply more discount for you in your future order.
Wish you will give us another chance.
Thank you!
DS
Dawn S.
Never got it
Never got it
Response from BaisiwigJan 20, 2024
Hi dear,
sorry to hear that. But we shipped your package in time by Fedex and here is your tracking number:788424157464
We checked that your package was delivered on 27 Dec, 2023 05:19:00.
Could you pls double-check if your family or neighbor if signs the hair for you?
Or if there are some monitors near your home, you can check who signed the hair for you
Wish you will find your package soon!
