BaisiwigReviews of baisiwig.com

SCAM ALERT!!! If there's an option not to select a star, I would go with that option, but I have to select something. Baisiwig lures you in with "easy returns," then traps you once they have your money In my experience and dealings with Baisi Wig, they are a "SCAM". Here is exactly how they did it to me, word for word from our WhatsApp chat. I'd already heard they don't honor returns, so before paying a cent I asked them point blank. Their rep, "Ashley," promised me: "we accept to return within 30 days… pls feel free to order." She told me to pick a "Free Shipping + Return Label" option at checkout. That option didn't exist on my checkout page. I sent them a screenshot right after ordering. Their answer was to pay $20 more. When I refused, they promised: "ok dear… we fix it now." Minutes later, they started pushing me to post a 5-star Trustpilot review. My wigs hadn't even shipped. They asked three times. Remember that the next time you read their glowing reviews. The wigs arrived crammed into a box with nothing holding their shape. It also had an awful smell that just wouldn't go away. When I asked to return them, every promise vanished: "30-day returns" suddenly meant shipping the wigs myself to a warehouse in Guangzhou, China, at a cost of $30–$50. My refund would take "over 30 days" after they got the package back. The return label they promised to "fix"? "Because you do not pay for the return label, we do not have it for you." They hid every one of these conditions until they had my money. Then they used them as leverage. The "full refund" they offered would have cost me so much in shipping and waiting that it was worthless, which I believe was the point. They haggled with me like a market stall: $40, then $45, then $55. Half of what I paid was "too high for us." I had no real way out, so I was forced to accept $55 back on a $252.80 order. That's $197.80 lost on wigs I was promised I could return. Then they demanded I confirm there would be "no further complaints or disputes, or which I told them that they do not have any control over what I do afterwards. This is how it works: promise easy returns, collect your money, and once you're stuck, make returns so expensive that you give up and take scraps. Don't fall for it! Don't believe the "30-day returns." Don't trust their 5-star reviews. I have the full time-stamped WhatsApp conversation to back up every word above. Next stop, I am going to BBB and will put in an FTC report, so others don't fall prey to Baisiwig. I had to trash the wigs as I can't even phantom placing something with that terrible smell on my head:- ) CONSIDER YOURSELF WARNED!!!

I ordered a topper and paid for a return label. When I received the topper, it looked nothing like the picture on the website. They did not send the return label that I paid for, so I had to contact them. Before they would send the return label. I had to take photos of me wearing the topper. FOR WHAT?? If I don’t like the topper, I should be able to return it. The topper had never been worn. After numerous emails of getting nowhere, I just told them to refund me the $3.99 for the shipping label. They didn’t want to do that! Needless to say, it was a waste of money, and the topper went in the trash where it belonged. This company is fraudulent, and they are scammers!! BEWARE…DO NOT ORDER FROM THEM!!! They should not be able to do business in the US.

Finally got two wigs after a 37 day process. Wigs look nothing like the pictures online. They shed, color is off and I did not ask for a lace front. Tread carefully when ordering from this company. Not worth the hassle or the longgggggggggggggggggggggggggggggggggggggggggg wait!!!!!!! I sincerely do not recommend!!!!!

I brought some hair online but isn't exactly what I saw that was delivered to me have been contacting them for the past two days no one is responding to me i just want to know if this is a scam app

I ordered 2 wigs from this company in one order.. It arrived almost 3 weeks later.. I never opened then package because not only was it late it was crushed as well.. So when reaching out to them to return them, I was being given the option to keep the wigs and get a discount on the next order.. This was not what I wanted, I wanted a refund because I had know intentions on ordering again.. After a week in 1/2 of trying to get a correct address to return it because I was trying to honor their 30 day refund policy I sent it back UPS and provided them with the tracking number. Well then I received a different address to sent it back to.. At this point I’m furious and told Ashley it had been shipped back.. She actually wanted me to contact UPS to have it delivered back to me and then ship it back to the address she finally provided.. Package was delivered to the address on my delivery slip anyway.. So now I’m being offered $30 out of $224.80 as a refund.. No I want my money back, This company is a rip off and they try to manipulate you into keeping the wigs.. I’ve been back and forth with them.. To the point where I’m filing a fraudulent claim against them.. When all I wanted was my full refund… DO NOT BUY FROM THEM…!!! If you have to return a wig DO NOT RETURN UNLESS YOU GET A ADDRESS FROM THEM.. Not the one on your shipping label.. This is part of the scam of making it seems if though you didn’t follow their return policy… SO WHO ARE THE VENDORS THATS ON THE DELIVERY SHIPPING LABEL…??? If I have to return it to China…I ordered 8/31/26 and still trying to get my refund..

Ridiculous company ordered since 9/10 for my birthday, it’s 9/24 and still no package. Birthday was 9/23. No movement for 2 days according to tracking. Never again!!!

Update to my previous review! Customer service was great during order process however now that they have the order. Their response to shipment update and delivery times is not good at all. I will never ever order from them again, this has not been a good experience for me. Baisi responded: Reply from Baisiwig 4 hours ago Hi dear, So sorry for any inconvenience this may have caused. Since you requested a color exchange, we had to re‑customize the unit for you, which led to the order delay. Wish get your understanding.Once shipped, the package was delivered to you within one week, per our tracking records. If you have any question, pls feel free to contact us.Thanks. WRONG - I have not received my package! Current tracking shows package 📦 is just now in Chicago. I don’t live in Chicago I’m in KC so how have I already received my package if it’s still in route: Chicago IL USA, Arrived at destination airport Sep 28 06:56 pm HK international airport, Next stop destination airport Sep 27 03:42 am HK international airport, Hand over to airline Sep 26 05:00 pm HK international airport, Export customs declaration completed Sep 26 04:04 pm Shenzhen, Leaving Scan Sep 26 03:51 pm Shenzhen, Barcode scanning Sep 24 10:03 am Ordered

I am writing to formally address a critical issue with a recent order. The product I received deviated significantly from the visual representation and descriptive details provided on your website at the time of purchase. The item in question is clearly not what was advertised or what I intended to buy. Furthermore, my attempt to rectify this situation by initiating a return has been unexpectedly unsuccessful. Despite carefully following the specified return instructions and confirming all details, the package was regrettably returned to my address. This failure in the return process has added substantial frustration and inconvenience to an already disappointing experience. I am profoundly dissatisfied with both the inaccurate item received and the unworkable return procedure. I urgently request clear guidance on how to properly return this item and secure either a full refund or a correct replacement. This entire ordeal reflects a significant lapse in service, and I expect a swift and effective resolution to this matter.