Margery S.
Stop buying wigs from this company!
Stop doing business with this company. What you see is NOT what you get. Do NOT buy from this company. The BBB complaints are mounting! The absolute worst thing is that their refund policy is a fraud. I foolishly bought two wigs for $329 and they offered me a $20 refund to keep it! The company policy states the following: 3. If you need to return, please return the item according to our instructions and send us return proof in the form of the tracking number and a valid return receipt. 4. Once we have received the returned item(s), we will contact you and process an exchange or a refund within 1 business day. These are all lies! I have exchanged 12+ emails back and forth with this company just trying to get a return address to send the wigs back to get a refund. As I mentioned previously, I foolishly spent over $329 on two wigs including $3.99 for a return address label (another fraud) and these fraudsters offered me $20 as a refund and requested I keep the wigs! The most egregious thing is they are using the image of black women as a grift to take your money! Don't patronize this fraudulent company. If you are not satisfied with what you get, you will NEVER get your money back. Someone will send you emails addressing you as "Dear" to string you along and run out the 30-day timeline! The substandard wigs I purchased and the company both deserve -100 (minus 100) stars.
Response from BaisiwigJul 16, 2025
Hi dear, Sorry for the inconvenience caused, Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it. We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order. We cherish the opportunity to satisfy every of our nice client like u. Please give both of us another chance. Thanks