BAI Embroidery MachineReviews of bai.store

Great machine & their customer service is always so helpful when i can’t figure something out or i run into a problem with my machine.

I'm new to embroidery. Two months ago, I went to the Bai warehouse in Atlanta to pick up my machine and received hands-on training. Steven was the trainer and was very thorough. He did an amazing job showing me how to use everything and how to maintenance my machine. I watched all of the YouTube videos provided by my sales rep, Erica. I've only had one minor issue when setting up. When Steven wasn't able to assist, he got Luke to step right in. After that I hit the ground running. No issues whatsoever. I haven’t needed support as everything has gone smoothly. The reps in the FB groups are very supportive with helping people with issues. Majority of question and problems I see in the groups are user error. I'm very happy with my purchase. Thought for a second I’m new to embroidery. Two months ago, I went to the BAI warehouse in Atlanta to pick up my machine and received hands-on training. Steven was the trainer, and he was very thorough. He did an amazing job showing me how to use everything and how to maintain my machine. I watched all of the YouTube videos provided by my sales rep, Erica. I’ve only had one minor issue during setup. When Steven wasn’t able to assist, he had Luke step right in to help. After that, I hit the ground running with no issues whatsoever. I haven’t needed additional support because everything has gone smoothly. The reps in the Facebook groups are very supportive and helpful when people have questions or issues. The majority of the questions and problems I see in the groups appear to be due to user error. Overall, I’m very happy with my purchase.

I went to the Bai warehouse in Atlanta Georgia to get hands on training. Corey was the trainer and he did an amazing job showing me how to use everything and how to maintenance my machine. I feel much more confident now. I have begun embroidering and things are working great! Thanks Corey! The customer service is above par!

Bai support team is AMAZING! After searching the Facebook group for answers. I did anything to help me with my problem so I reached out to them. And Woody responded to me and immediately and had Luke contact me to help me with my error. Within no time Luke had my problem resolved. I had no down time, they got me back up and running asap and is amazing. I'm blow away at the Bai team's customer service! I'm so happy I chose the Bai embroidery machine. I 100% recommend them to anyone in need of a embroidery machine.

Luke Ren helped me out when I was panicked and freaking out and he got me back up and running via videos/messaging. He worked one on one with me for over an hour and was so kind. THANK YOU!!!

I'm a new BAi embroidery machine owner and have had to reach out for support several times since my purchase in December. Most, if not all, of my issues are new user related and have nothing to do with the machine. Even so support has been quick to respond (note that they are in China so their schedule is a little different than my typical one here in the US). They have helped me solve all of my issues quickly and completely. I am delighted with both the machine and the continued support I've received.

Truly a professional team to work with. Always responsive and always willing to assist.

I'm new to the world of embroidery. I chose the BAI MIRROR without any prior experience. Thanks to this great support, I haven't regretted it. Thank you so much for your help!