Piotr S.
I had an extremely disappointing - Scam
I had an extremely disappointing and frustrating experience with this shipping company. They severely damaged my medical devices during transit—items that are both sensitive and important. After reporting the issue, I was repeatedly told to file a damage claim, which I did promptly. However, since then, there has been little to no meaningful follow-up. Multiple attempts to get updates or resolution have been ignored, leaving me completely in the dark. What’s most concerning is the lack of accountability and communication. It feels like a cycle of being told to “submit a claim” without any intention of actually resolving it. If you are shipping valuable or sensitive items—especially medical equipment—I strongly recommend choosing a more reliable and responsive company. This experience has been unacceptable.
Response from BAH LogisticsApr 22, 2026
Dear Piotr, Thank you for your feedback. We would like to clarify the timeline and details regarding your experience. Our records show that this incident occurred seven months ago. At that time, we discussed the next steps for resolving the issue with the carrier. However, we did not receive further communication from you to initiate the formal claims process. We take great pride in our immediate response times and our dedication to customer satisfaction. While we are disappointed by the rating given the circumstances, we still want to help. Please reach out to us directly so we can attempt to facilitate a resolution with the driver regarding the damage costs. Please understand that due to the significant amount of time that has passed, our options are limited, but we remain committed to assisting you where possible. Best regards, BAH Logistics LLC.