Vikki
Good experience
I've recently purchased directly from Baggu's website during their sale. The items were just as described and shipped within a reasonable time despite the Black Friday rush. Didn't need to contact customer service so can't speak for that. I have previously purchased from them before and ended up returning something that won't work for me. They offered a store credit so I don't have to pay for return shipping. They seem like a fine online store. I usually do purchase Baggu store locally from Urban Outfitters. Edit: Did end up reaching customer service and they responded and resolved my issue promptly. Thank you Brynn!