Roger S.
Terrible customer service
Terrible customer service. I selected Priority Mail Express, scheduled to be delivered the following day, a Saturday. This was guaranteed by USPS. It was not delivered until 4 days later. I kindly requested that customer service file a claim with USPS on my behalf, since they purchased the label, for partial reimbursement of the shipping cost due to USPS not abiding its 1-day delivery guarantee. Customer service was rude, dismissive, and completely uninformed about the Priority Mail Express guarantee. I purchase bacwater regularly and have already found an alternative to this brand.


