BackyardcityReviews of backyardcity.com

Ordered in July 2025 and still don't have our slide as of 2026....

I have placed two orders in the past 6 months, I find this company fraudulent in making sure either order was delivered to my address. I work from home, and I have not had either order# 121098 Sept 25,2022 both oders placed were over $200.00. I need sun shade from the heat. I am not impressed with the customer service, nor getting billed for 2 orders not received. Do not use Back Yard City!!!

Wow. I cannot recommend enough going elsewhere. This is the least respectable business I've ever had the misfortune to deal with. Seriously. Don't do it. There are dozens of retailers online that offer the same products as these guys, and you'll receive what I did not here: service, communication, follow up, and respect and appreciation for your business. Only after I sent a couple emails (their voicemail box is full and has been for well over a week...), the last of which was 13days after my order, when I suggested they please reply or I'd take my business elsewhere, did they charge my credit card and begin shipping my order. No response. No tracking information. No appreciation for the amount of money - hard to come by money during the covid outbreak - that we spent there. Just read receipts on the emails I'd sent. They don't care. They won't care about you. They won't care about your concern for their disinterest in communication. They certainly won't care about providing order updates or tracking information. They definitely want your money, though. That, they care about. Don't trust them. Don't patronize them, and spare yourself a completely miserable experience. I suspect if you live close enough to the actual retail location, and can confront them in person for their palpable disdain for the people who pay their bills, you may receive some type of customer service, but I'd not hold my breath. Look at all the online reviews of this company...and judge for yourself.

I ordered a solar pool cover in may and it's July still not here I emailed them lots of times no response and I tried to call them can't get through bad experience.

They don't need or want additional business. I sent them a request for quotation for a custom spa cover. When I followed up on the non-response, they couldn't locate the first one. They never acknowledged receipt of the second one (the resend) and were very dismissive when I suggested they should just go ahead and drop my request.

I ordered a pool and it came damaged inside the box. I ordered a whole package and it also was missing the ladder that I still do not have and paid for. It also didnt ship with liner. I wasnt happy and asked for a return. I have had this pool in my garage fir a month now. I call and no answer. I emailed over 10 times with no answer or reply. I have the emails to prove it and will send them to anyone that wants them. This is a fradulant business and they dont stand by their products.