Zacarias Marcos A.
They have lost our patronage and a…
They have lost our patronage and a considerable number of people we recommended his services to for good. I would advise against working with this team. In one blog article, the CEO reports having the worst pain imaginable from lumbar radiculopathy as a college student, explaining the pain was severe enough to disrupt daily activities. He extols his fancy muscle picker as his saving grace, permitting him to get through school. Doesn't that sound incredulous? That level of pain would make it impossible for anyone to study. Usually people would have to take time off. The reasoning here does not make sense. These anecdotes are pure marketing tactics, modern literature would have already publicly affirmed this. His program is filled with paid material already uploaded on Youtube - don't buy the subscriptions. A good PT can prescribe personalized home exercises appropriately. Say good riddance to a virtual therapist. They get pissed if customers ask one too many questions yet they unabashedly send quite a few emails to subscribers. Mr. Founder ascribed his behavior to being too overworked. Here’s how it goes, if you are so exhausted that you can’t show your clients with even a modicum of respect, then you don't need to be in customer support. You set your own hours, being overworked is no one's fault but your own. If this is how you treat others, then it’s time to pack up and go home. Do not shop here- these presentations raised red flags.
Response from Back Muscle SolutionsNov 28, 2025
This is not a customer of ours, or anyone who we have communicated with. This is dishonest and inaccurate: 1) Our CEO never reported "lumbar radiculopathy", built our massage tool well after school, and never claimed it helped him through. 2) Program video content is not publicly uploaded on YouTube. 3) We have NEVER gotten upset at a customer!! We have certainly never referenced being too busy or exhausted to help. Please reach out if you need support or have questions - we pride ourselves on always being responsive and polite - reach out to see for yourself :)

