BackfireBoardsUSAReviews of backfireboardsusa.com

J’ai passé commande le 9 juillet 2024 pour la zealot S2. L’envoie a apparemment été effectué le 15 juillet. Pour la France l’envoi par avion doit prendre entre 15 et 30 jours selon leur site. J’ai donc attendu patiemment jusqu’à fin août me disant qu’avec le dédouanement et autres cela pouvait prendre un peu de retard … je vous la fait courte, mais jusqu’à aujourd’hui (le 8 Novembre 2024) toujours aucune nouvelle de ma planche malgré tout un tas d’échanges de mail avec les différents contacts du site. Ne voyant aucun avancement durant ses 4 mois interminables j’ai décidé d’annuler ma commande … c’est bien dommage car leur planche on vraiment l’air sympa mais à 1000 balles avec les frais de port on est en droit de s’attendre à un tout autre niveau de service et de satisfaction …. J’attends maintenant le remboursement en me disant que ma planche va peut être arriver entre temps et que je pourrais toujours arrêter le processus d’annulation mais j’y crois plus trop … je suis vraiment déçu

Who is this review for? Anyone considering purchasing from them who might be new to the world of electric skateboards and particularly those that might be considering purchasing from abroad (outside of the USA). Why is this important? If you are buying a replacement component, you may get caught in an extremely frustrating and expensive Tech Support & Sales loop. You might think tech support and sales as a loop might not be in the best interest of the consumer and you would be right but it works really well for Backfire. How does that work? They won’t disclose clear and complete upgrade paths for replacing components on your existing hardware and you have to contact Tech Support and then they have you. Welcome to the Tech Support & Sales loop. Why is this bad? For each of the following steps in the loop you may have to incur the following: cost of part + international shipping (could be 78%+ of cost of part) + import duty and taxes (which can be considerably inflated due to high shipping costs) for example for a new 9 pin hub motor this cost me $189.00 + $5.75 (insurance) + $95.46 (shipping) = $290.21 (total). As a nice surprise £41 import duty & taxes charge. What is the Tech Support & Sales loop? You buy a replacement part for your board and discover that the part is for a new version of your board so you contact support. They propose that you solve the issue by purchasing another new component. (you pay cost + shipping + duty) The part arrives, you discover that there are no instructions and there is another incompatible set of parts, you contact support. They propose that you solve the issue by purchasing another new component. (you might pay cost + shipping + duty) You discover that there are no instructions for the two new components that are designed to work together and they are unsafe to ride as is, you contact support. They propose that you solve the issue by purchasing another new component specifically designed to make the two new components that were designed for each other safe to use together. (you might pay cost + shipping + duty) What did I do? I tried to dispute these shipping costs as all of these could have been minimized into a single shipment had my request for support had been responded to with a complete upgrade path outlining everything that needed to be purchased and how it can be assembled and used together. Failing to do this should have as a show of good faith resulted in comping the cost of the remainder of the upgrade which they failed to disclose when asked directly.

I decided to go with BackfireUSA for my deck as Iam building a DIY e-board. I've heard many positive things about the company. I saw online they have a used deck selection for $59.99 over the new for $79.99. Boy did I mess up over $20. The deck arrived without a box or packaging. It was just cardboard folded over and cheaply wrapped in plastic wrap. I did not feel good about opening it. Upon opening, I immediately notice how bad of shape it's actually in. Not only is the deck expired, the layers of wood are actually separating and someone tried to glue or epoxy the separations all the way around the edge. I immediately sent an email to BackfireUSA. Now I did receive a quick reply by a guy named Jerry. After sending him the photos of the damage, his response was "It was probably from the previous owner before they turned it in." He was courteous and gave me a refund for the deck. He told me they are out of the new decks for $79.99. I thought that was it. So I figured I would at least try and fix the deck. After 45 min of sanding off the glue, I then notice that the wood is not only separating but it is also completely warped and uneven. I mean I understand things happen, but this is just unacceptable and should not of been sent out. How the person packing my order did not notice the glue all the way around the edge is a mystery. Just an overall bummer of a deal. Here I thought I would get a nice used deck to start my first build off, instead I receive someones totaled deck. Now this is my experience and obviously not everyone's but still, the company and it's employees should be held accountable and to a higher standard. I would of been happy to send back the deck and pay a little more money for a NEW current G2 or Zealot deck etc. Instead I was just issued a $59.99 refund and told they are out of those decks for a few weeks... I was really excited to get into e-boarding and make this into a new hobby. Instead the company has left me with a horrible feeling and questioning is this actually for me...

I have an older model board from them G2S that still runs very smooth but 6 months after I bought it G3 appeared and wheels for the G2S are nowhere to be found. It’s not cool to pay so much for a board and not be able to replace the wheels when they break. Beware not to buy when they announce a new type of board because they’ll instantly discontinue support for the old one. Not cool!

Help? How do I know if I really can get this board, there wasn’t enough peoples that wrote about this type of website Do you get it.

Har ikke fåret mit longboard enu det er over 30 dage siden de har skrevet at de har sendt det