BackdropsourceReviews of backdropsource.com

The product was poor and unusable. A total waste of money. We had no step and repeat.

At the first steps to buy everything was ok, I didn't receive the confirmation that I will receive it on time, so I ask and they say I will receive it on time, but It doesn't happen. I need it for Friday and I received on Monday almost 4 pm, it was a wall for a event who last two days, so I lost the half of this. The communication is dead on the weekend and they answer when they want, and even write saying the deliver happens, and was a lie. And when I start to complain to PayPal, they start to answer my emails. I buy from Mexico to deliver in Washington.

I have not received my backdrop stand and carry case. This was supposed to be sent with my step and repeat and I have not received it.

Invoice US#3421 - SHORT SUPPLY We have not received the hard case rollable box. There is no packing slip enclosed nor have we received it via email. There is no item list per box nor handling instructions – the absense of which which make it extremely difficult to confirm that we have it all. Online interactions have been good till the invoice was paid, after that it has been vague and incomplete. Sizes specified in the templates were not what was required. Despite seeking clarifications before commencing the graphics we had to rework to resize graphics at our end twice. Please change the templates to reflect the correct sizes.

I ordered a “biodegradable” banner which I was told would be made in NV. Shortly after, a package arrived from China with a synthetic banner. I contacted the company and suddenly the person we had placed the order with was not available. (Fake person maybe?) The answer I received repeatedly from the company was “we will inform you” and “a replacement is in the way” and “the manager will call you back”. I tried emailing, calling, messaging through Facebook, always the same person with the same answers. Needless to say, they never sent me a replacement or refunded my money as I requested. They falsely advertise a product they do not carry, falsely inform clients of what their product is and where it is made and offer no customer service to right their wrong. I do not recommend this company at all. EDITED TO ADD: I performed a burn test on the fabric. Cotton should smell like wood burning and leave flaky ash. The banner sent to me melted into a hard plastic nub. Even if Backdrop Source does have a truly biodegradable banner, they sent me the wrong item and did nothing to correct the mistake despite multiple requests by me to do so. And as evidence in the response below, gaslight me instead of correcting the mistake. Zero stars.

It's a cheater company, don't ever fall for their traps. They sent their customers defective product and never ever replace it, making false promises which they never fulfilled. I would repeat again, NEVER EVER BUY ANYTHING FROM a fraud company like this. I have burned my hands and don't want others to fall as their prey, after spending a lot of money we expect quality products whereas they sent defective products. Shame on them. I am utterly disappointed in them, their service, their products, and their cheat customer support team. Edit: After so many months of false promises, they neither refunded nor replaced the product. I would advise other's to not fell into their trap.

Imported from China…sucks…when I called they told me production was based of Las Vegas…very deceptive

I told them each slot was 2.5'x2.5' and figured that was a standard size and asked them to make the cloth to fit that size. They misunderstood and made the cloth 2.5'x2.5'. Which is obviously too big. They seemed inexperienced and could not offer any guidance. And have refused to help me with this issue and seem happy to just have my money.