Susana
Overall this was a very stressful transaction
While the rep helping me was very helpful, there were a lot of issues along the way. 1- We had asked backdrop to put up the walls on a particular day, for our schedule it was very important that the walls were put up on that day but they were not, apparently, they didn't know, when we were very adamant about the walls going up on a certain day. 2- Once the walls were up there was a mistake with the door. Backdrop printed the door handle on the wrong side of the door, so they had to switch the graphic on the door from having the inside graphic be outside and vice versa. 3- The brackets for two of the tv's were ordered wrong. 4- We ordered a sticker of the logo of our company to be placed on the window and it was never placed. The product is great and our rep tried to help as much as possible, but all of the issues were just too stressful to deal with, when I had so many other things to worry about for this event. I shouldn't have to be stressed over having a vendor do their job properly.
Response from Backdrop.comOct 16, 2026
Thank you for taking the time to share your feedback. We're glad to hear you were happy with the final product and the support provided by our team, but we're sorry for the frustration you experienced along the way. Showroom installations involve many moving parts, particularly when coordinating with contractors and working within specific timelines. We understand how important it is for everything to come together smoothly, and we take your feedback seriously as we continue to improve these processes. We appreciate the opportunity to have worked through these concerns with you and are glad we've been able to continue working together. We truly appreciate your business and the opportunity to address your concerns.