Bach PerformanceReviews of bachperformance.com

Response from Bach PerformanceMay 11, 2026

Charlie has never been a client of Bach Performance. No program purchased, no coaching engagement, no service rendered. What actually happened: Charlie posted comments on multiple Bach Performance paid ads steering our audience to SHRED, a competing fitness app he promotes by name and price, and links to across all his social media platforms as an affiliate offer. Same pitch, multiple ads, screenshots saved. He also publicly called our business a scam while commenting on our organic content. I sent him a private DM. It was one word reply to a post saying, "mid." Nothing else. Not a coaching interaction, because Charlie is not and never has been a client. That is the full context. Posting affiliate pitches for a competing app in the comment section of our paid ads is bush league. Continuing to do it on our organic posts is... weird. Filing a one-star review on a platform you've never been a customer of is worse. For anyone evaluating us on real client experience: 3,000+ clients coached since 2012, including pro athletes across the NFL, NBA, and NHL. This review has been flagged with Trustpilot for not reflecting a genuine customer experience.

Response from Bach PerformanceOct 2, 2025

Thank you for taking the time to share your feedback. We’re truly sorry to hear that the program didn’t feel aligned with your needs as that is the opposite of what we aim to provide. Our coaching is built on personalization, and the way we make that possible is through regular check-ins. These aren’t busywork. They are the feedback loop that shows us how your body and lifestyle are responding so we can make adjustments in real time. Without that feedback, we can’t personalize your experience. If workouts feel too long, too frequent, or not suited to your schedule, we only know that if you share it with us. If energy or stress levels are low, it tells us recovery and workload need adjusting. Feedback on digestion helps us identify whether food quality, timing, or macros need to shift. Sleep and hydration directly affect metabolism, recovery, hunger, and body composition. Each of these details matters because together they show us how to refine your training, nutrition, and lifestyle guidance so the program truly fits your life. To support this, we use an automated reminder system that only triggers if a check-in hasn’t been completed. We also prompt clients to book calls, ask for feedback at days 30, 60, and and run weekly check-ins — all with the goal of continually improving and adapting the program. On top of that, our team sends personal follow-ups — even through social media if needed to make sure nothing slips through the cracks. After your last check-in (which was the only one we received), our team followed up with specific questions to clarify what felt off — whether that was the number of workouts, the check-in structure, or the nutrition plan. We even offered to adjust the check-in format to make communication easier. Unfortunately, we did not receive a response to those messages, which limited our ability to make the necessary adjustments. We fully recognize that communication is a two-way street — and while we take pride in our systems and follow-ups, we’ll continue improving how we guide and support clients so the process feels seamless and effective. If you’re open to it, we’d love to revisit this with you directly. We’ve already reached out via your training app and personal contact information to address your concerns. We’d be glad to connect and better understand your situation to explore how we can make things right. Best regards, The Bach Performance Team

Response from Bach PerformanceFeb 3, 2025

Hi Shelby, We appreciate you taking the time to share your experience. During your time in the program, you rated your experience 10/10 in both satisfaction and likelihood to recommend us. You also shared that your biggest win was sticking to the meal plan and that you found the program well-structured, with clear guidance and support. Your updated review expresses a different perspective, and while we’re always open to constructive feedback, we want to clarify a few points: Our reviews come from real clients who achieve real results. We do not offer discounts in exchange for positive feedback. We provide personalized coaching, not a generic, one-size-fits-all plan. You did receive nutrition support, as noted in your earlier feedback. Regarding exercise demonstrations, our coaches are male, and the movement videos reflect that. However, proper exercise technique is based on biomechanics, not gender, and the principles of strength training apply universally. Our focus is on delivering clear, effective instruction to help clients move safely and efficiently. Additionally, we do not provide generic gifts in exchange for reviews. Instead, we incorporate a gift survey, which allows us to create personalized gifts for clients when they hit milestones within the program. We also want to clarify that our program does address female-specific concerns, including hormones, metabolism, and physiological differences. These topics are covered in our VIP calls, coaching guidance, and program documentation, that all clients have access to. We are always working to refine and improve how we support all of our clients. It seems there was a misalignment between during our work together despite your initial satisfaction and feedback. We take all feedback seriously, and moving forward, we will be even more selective in ensuring the right fit for those who join our program to ensure the right fit. Our focus remains on helping the right clients achieve real, lasting results. If you'd like to discuss your concerns further, please reach out to us at [email protected]—we’re happy to have that conversation. We appreciate your feedback and the opportunity to continue refining our program.

Response from Bach PerformanceOct 1, 2024

Thank you for your feedback. We're sorry you had a bad experience, and I'll review the matter with my team to improve. I want to clarify that this review was previously flagged and edited due to violations of TrustPilot’s terms regarding defamation, including inappropriate language and references to race. After you expressed interest in scheduling a call, my team followed up as part of our commitment to being responsive and meeting your needs. The desire to hop on a call was twice expressed. “I would be happy to schedule a call as needed. " I’m not available now to text,” and later added, “Hi - I’ll go ahead and book a session. I didn’t realize you are based in Denver.” When you expressed a preference for a science-based program, we shared information about the scientific foundation of our approach, which reflects our 15+ years of experience and expertise in the field. That said, as the owner, I take full responsibility for ensuring a high standard of service and communication. I'm sorry this was not met and you had a bad experience. Please email us directly at [email protected] so we can address any concerns privately to find a positive resolution. Thank you again for your feedback. Best regards, Eric Bach & the Bach Performance Team