babyletto.comReviews of babyletto.com

We ordered a bunkbed for our daughters over a month ago and have yet to receive all the correct pieces. First we were sent a box of broken bed pieces and had to jump through hoops to get replacements delivered, only to realize that the hardware doesn’t fit the pieces. Another week of dealing with customer service later and we finally were told that the wrong hardware was sent and they’d send the correct pieces by the end of the day. Three days later, the pieces have still not shipped, and customer service told us that they’ll get to it because the warehouse is only open from 1-2pm every day. Absolutely maddening experience, I wish we just bought from ikea.

So, now, it is May 18th I still have not gotten a refund on the second chair that they made me order. I'm waiting on a refund, waiting them for them to pick up the chair. They, I haven't heard anything so customer service sucks.Have not gotten any products yet but dealing with the company is very very difficult .They cancelled part of my order and refunded 10 % of the product and made me rebuy it at full price and said they would refund so today I got refunded 10% of that cost.I paid to have everything brought into the house so today they delivered the item they canceled and left it in the driveway.oops they said that fedex does not bring into the house. So the saga goes will update as the experience continues .Promised they would call today and I did not get a call.

My order never arrived. Very frustrating experience. I would not recommend ordering from them.

They continued to push our order for nursery furniture back with no notification, I asked to cancel one item on a different order and they canceled the whole set

Our rocking chair broke so we ordered a replacement as it was still under warranty. They sent a company to pick up our chair 5 weeks ago and we have yet to receive the replacement. We have emailed numerous times and they just keep pushing the expected date back. Now we have nowhere to rock our baby at. Terrible experience. Don’t take peoples chairs until you know you can replace them in a timely manner

Do not waste your money on their dressers or nightstands. For what they charge these pieces should last for years and years. 3 years in the wood is warped and cracking. Looks like absolute trash. They only offer a one year warranty which is absolute bs. I have ikea furniture that looks better after 10+ years and multiple moves. So disappointed in this company. They offered touch up pens as a solution, what a joke!

Usually when purchasing directly from the manufacturing company, you’d expect a higher quality experience (compared to Amazon, Target, etc.). I purchased their popular Kiwi chair at the beginning of the month, and the shipping label wasn’t created until > a week later, despite the chair being readily available to be shipped. Contacting support is a hit or miss as well, with replies being slow and can take multiple business days for a response back on what’s going on! And while the label is created at this point, the mail carrier has yet to actually intercept the chair… even though the confirmation email says the carrier should “pick it up in a few hours.” So many empty promises! Just buy from a major retailer for a much more reliable experience and NOT from Babyletto, or you’ll be stuck wondering where your items are. I know they can tell how disappointed I am from my concerns to support, and yet they offer zero recourse.

I have placed a Swivel glider and ottoman order in Babyletto, and it took forever to ship the item to the Babyletto website they tell you Cribs, Seating and Dressers - Small Parcel (UPS / FedEx) delivery time 4 - 8 Business Days, its been more than 8 business days and I tried reaching the customer service and they say ("I don't have the exact date at the moment but as soon as I hear from our logistics team I will update you via email. Our Standard shipping will take 7-10 business day. I just want to set proper expectation.")