Isabel Z.
Designs are beautiful but what is the…
Designs are beautiful but what is the point if I ordered some but never arrived. It's being over a month and nothing was resolved yet. Once I complete a request, the request something else. I really don't trust them. If this happens with a $ 35.00 order, I can imagine the hazard with a large order. I will suggest to shop around. There are lots of companies with beautiful designs and better and trustable service. ! NO I definitely don't recommend them at all. They should of either reimburse the money or resend the items. They are responsible for delivery to be made customer and customer is responsible for making the payment.
Response from BabyEpochOct 14, 2020
Dear Isabel Zapata, Thank you for shopping Baby Epoch and we are sorry for the trouble that you do not receive your package even the tracking information showed the order delivered successfully. Please well-noted that we have arranged the refund back to you, we also have sent the email and share the information with you. We are a legal company, so we will be responsible with our customers, if you do not receive the package, we definitely will offer the appropriate solution(refund or resend) for you after confirming the issue. All this information also has been shared in the emails with you. The tracking information of your order has shown as delivered successfully, but you did not receive it, so we need the proof of the no sign of the parcel to check with our shipping company. That is why the regular process takes a longer time. But we really appreciate your cooperation in the whole process. Thank you for your review, and we will improve our customer service and make our customers satisfied. If you have any other requirements, please feel free to send an email to [email protected], we will be pleased to help you at any time. Best regards, Grace