BabyDopplerReviews of babydoppler.com

Response from BabyDopplerMar 16, 2023

Hi Brianna, Thank you for expressing your concerns. We totally understand how important it is to receive your order in a timely manner. It looks like the package was successfully handed to FedEx but it was affected by a delay the carrier is experiencing. However, we would never want you to pay for a service you didn't get so we refunded the shipping cost for you. New updates are also available for your item. Please do not hesitate to reach out to us if any further assistance is required. Wishing you all the best, The Baby Doppler Team

Response from BabyDopplerMar 16, 2023

Hi Amber, Thank you for expressing your concerns. We are very sorry to hear that your Doppler didn't work. All our Dopplers are listed with the FDA and are trusted by mothers and professionals around the World. The Doppler must be set up correctly in order to work appropriately. We would love to offer additional assistance and help you get the device up and running. Defective items is a rare occurrence but we do have a 1-year warranty if you'd like to claim a refund or replacement. Please reach out to us via email at [email protected], live chat through our website babydoppler.com or via phone call at 1-800-590-2767 so we can assist you with this matter. With Care, Baby Doppler Team

Response from BabyDopplerMar 16, 2023

Hi Toni, Thank you for sharing your experience. We are very sorry that your Doppler was faulty when delivered. This is not a normal occurrence, but we do know sometimes packages can be affected by transit damage. However, we would never want you to pay for something that didn't work so we issued a full refund for you on March 13th following our 1-year warranty policy. You should have received an email confirmation about your refund. Please do not hesitate to reach out if any further assistance is required. Wishing you all the best, The Baby Doppler Team

Response from BabyDopplerMar 8, 2023

Hi Cam, Thank you for reviewing your experience. At Baby Doppler, we strive to make sure our customers receive their product in a timely manner so we fulfill orders within the first business day after they're placed. But it appears that the carrier was experiencing severe delays which made it look like your order had been lost in transit. A full refund was issued for you on March 2nd due to the inconvenience, and your package was marked as delivered on March 7th. We hope you have had the chance to try out your device. Please don't hesitate to reach out to us if any further assistance is required. With Care, Baby Doppler Team

Response from BabyDopplerMar 1, 2023

Hi Ariel, We appreciate you taking the time to rate the service provided. We want to extend our apologies for the delay with your order, as the carrier was experiencing delays due to a high volume of pending deliveries. We have issued a refund for the shipping cost accordingly. Your order was marked as delivered today, March 1st. If any further assistance is required, please do not hesitate to contact us and we will be more than happy to help. With Care, Baby Doppler Team

Response from BabyDopplerFeb 27, 2023

Hi Ashley, Thank you for expressing how you feel. We want to extend our sincerest apologies for the delay with your order and assure you that we refunded the shipping cost for you. Your order's hold up was due to a shipping delay caused by a high volume of pending deliveries for the carrier. However, it looks like there is an "Out For Delivery" update from the carrier, so the package should be handed to you today, February 27th. This is certainly not a normal occurrence and we appreciate your patience during this process. If any further assistance is required, please feel free to reach out to us at any time. With Care, Baby Doppler Team

Response from BabyDopplerFeb 27, 2023

Hi Kiri, Thank you for expressing your concerns. We are very sorry about your order's delay. It looks like a full refund was processed for your order. This is certainly not a normal occurrence and we want to extend our sincerest apologies for the inconvenience encountered. If any further assistance is ever required, please don't hesitate to reach out. With Care, Baby Doppler Team

Response from BabyDopplerFeb 27, 2023

Hi Jessica, Thank you for expressing how you feel. We want to extend our sincerest apologies for your order's delay. This is certainly not a normal occurrence, but we have made sure a refund was processed for the shipping cost you paid. It looks like your order was delivered on February 21st. If any further assistance is required, please feel free to reach out to us at any time. With Care, Baby Doppler Team