BabyDopplerReviews of babydoppler.com

Response from BabyDopplerApr 20, 2022

Thank you for taking the time to share your experience about our Doppler and please accept our apology. If the Doppler is defective, we will definitely send you return label to start the exchange or return for refund and it won't cause you any penny. Please contact us via 1-800-590-2767 weekdays 9-5 pm or send an email to [email protected].

Response from BabyDopplerMar 25, 2022

Hi Kaci, Thank you for taking the time to review Baby Doppler and your purchase of the Sonoline B Fetal Heartbeat Monitor. The position of your little one and how many weeks into pregnancy is different for everyone. We've added a new Instructions & User Guide section on our website that offers a number of resources including videos to provide you with all the information and tips to make it easier to detect your little one's heartbeat. https://www.babydoppler.com/instructions-on-using-fetal-doppler.html Hope this helps. If you ever have any questions, you can also reach out to us at [email protected] and one of our Support associates would be happy to assist you. All the best, - The Baby Doppler Care Team

Response from BabyDopplerMar 9, 2022

Hi Caitlynne, Thank you for taking the time out to leave a review. We apologize for the delay in your shipment. Due to the overwhelming packages being received by carriers, they are experiencing delays in delivery time. We have reflected this information on our website by letting customers know that the shipping date is an estimated delivery date and delays may occur. We have gone ahead and refunded you for the shipping fee paid. Our customer care team gets back to all inquires within 24 business hours. One of our customer care representatives would be more than happy to provide further assistance via email. Thank you for your patience and understanding. If there is anything else we can assist you with please let us know! -Baby Doppler Care Team

Response from BabyDopplerFeb 10, 2022

Hi Deidre, We are sorry to hear you have been unsuccessful at your attempts to hear your baby’s heartbeat. There are several factors that affect the ability to detect a baby’s heartbeat such as position of the fetus, position of the wand, and number of weeks into pregnancy. Rest assured that your purchase with us is covered for 1-year over any defects or issues that may arise, so we'll definitely make things right no matter what it takes. A member of our support team will reach out to you through email associated with your order. All the best, ~The Baby Doppler Care Team

Response from BabyDopplerFeb 1, 2022

Hi Christy, We are sorry to hear you have been unsuccessful at your attempts to hear your baby’s heartbeat. There are several factors that affect the ability to detect a baby’s heartbeat such as the position of the fetus, the position of the wand, and the number of weeks into pregnancy. Rest assured that your purchase with us is covered for 1-year over any defects or issues that may arise, so we'll definitely make things right no matter what it takes. A member of our support team will reach out to the email associated with your order to follow up with you and see if we can assist in any way. All the best, ~The Baby Doppler Care Team

Response from BabyDopplerAug 30, 2021

Hi Michael, Thank you for your review. We've provided your feedback to our technical team. Our products are guaranteed to be free from defects for 1-year and if you feel the device is not operating as it should ,or could possibly be defective, please send an email to [email protected], or contact us through our website's contact form or live chat and we'd be happy to assist you. All the best, - The Baby Doppler Care Team