christina
Product is good, ordering online is horrible
I had my item in my cart, when I went to checkout I put all of my information in and I hit the confirm order, my order never processed and it cleared my cart so I had to go back and find the product again. When I added it again it ended up being the wrong item. I didn't know it was wrong until I opened the box when I received it. I sent an email and was told they can't give me a full refund and are going to charge me a 20% restock fee. So now I had to order the correct one. So now I spent double the money on pretty much the same product.
Response from BabyDopplerMar 16, 2016
We are sorry that your online shopping experience with us didn't go too well. We are not sure as to why the information you entered the first time did not process. Could you please give us some more detail regarding the issue so we can make sure it doesn't happen again? You can send us an email to [email protected] with the exact problem you were facing. Please include details such as type of browser you were using and type of device, this will help us figure out whether the problem is isolated to specific conditions or if it is an overall problem on the website itself. Thank you for your co-operation, Thomas J. Customer Support Specialist Baby Doppler 1-800-590-2767