BabyDopplerReviews of babydoppler.com

Response from BabyDopplerMar 16, 2016

Dear Jo Ella Parks, Please accept our apology if you had a negative experience with Baby Doppler. Here at Baby Doppler our most important concern is to offer everyone fair and equal treatment. First and foremost we try our best to keep prices low for everyone. In order to do that we must have a return policy. Please note that the 10 day return policy starts from the day of delivery and not from the day you order the product. We believe the 10 days whether online or in store to be more than sufficient to evaluate the product and to decide whether you want to return it or not. Please also keep in mind that this is a fetal doppler that must go through strict tests before being sold to consumers. If a product is not returned within 10 days it may no longer be resold and the quality of it may or may not be compromised. If, however, a device malfunctions you can still exchange it for free for up to one year. Our return policy was carefully constructed with the customer in mind 100%. the return policy is also clearly stated on the website and can be found via the following link http://www.babydoppler.com/shipping-returns If you have any other questions please feel free to contact us at any time via phone or email to [email protected] Kind regards, Gina H. Customer Support Baby Doppler 1-800-590-2767

Response from BabyDopplerMar 6, 2016

Hi, Have you contacted customer support regarding the static issue? If you haven't already done so please contact them as soon as you can. They are pretty amazing and would resolve your static situation immediately. Their email address is [email protected] As for the shipping I have just checked and noticed that your order was placed on the 25th of February and Delivered on the 29th of February, which means that it was delivered within two business days. Which is within our estimated time to deliver. Did someone at Baby Doppler promise something else? Could you please clarify as to why you marked it as late? Thank you for your co-operation. Jessica W. Customer Support Specialist Baby Doppler 1-800-590-2767

Response from BabyDopplerMar 2, 2016

Sorry that we missed your call. Have you left a voicemail? We have an amazing team that returns all calls within 24hours! You can also shoot us an email for a quick response. The email address is [email protected], we have also encouraged you to send us an email if there are any problems as most of our phone reps are consistently answering customer inquiries and helping people over the phone on how to use the fetal doppler. Sometimes these calls can take a long time and our phones are busy during this time. As for the non-working device, we can exchange it right away. Please send us an email to [email protected] so that we can initiate the return process. Kind regards, Maria G. Baby Doppler 1-800-590-2767 [email protected]