BabyDopplerReviews of babydoppler.com

Response from BabyDopplerDec 28, 2022

Hi Evan, We are sorry that you were unable to reach one of our Customer Service Reps. We have been working hard during the holiday season to get back to customers as soon as possible, that is no excuse, we should have done better. I see that your order was placed with the Standard Ground Shipping option (approximately 7 business days after your order is processed). It looks like your order will arrive tonight (on time)! Please let us know what we can do to make you a happy customer. We wish you a very happy holiday season and New Year. With Care, Team Baby Doppler

Response from BabyDopplerDec 21, 2022

Hi Samantha, We are very sorry that your package was not delivered within the timeframe that you expected. I see that your order was packaged on Monday and picked up by the carrier late. Due to this, I have refunded the expedited shipping fee. We would never want you to pay for a service that you did not get. We hope this satisfies you. We kindly ask that you update your review or let us know how we can service you better. With Care, Team Baby Doppler

Response from BabyDopplerNov 29, 2022

Hi Jeanette, We are very sorry for the delay. Unfortunatly Black Friday and Cyber Monday sales cause a lot of chaos for the carriers due to the influx of orders, so we often see shipment delays. We wish there was more that we could do to get your order to you faster. Please let us know if there is anything else we can help you with! With Care, Team Baby Doppler

Response from BabyDopplerJun 27, 2022

Hi Aly, According to the tracking link, the item was delivered. Please contact [email protected] so we can help resolve this issue as soon as possible. With Care, Team Baby Doppler

Response from BabyDopplerFeb 10, 2022

Hi Sarah, Thank you for taking the time to review Baby Doppler and your purchase of the Sonoline B Fetal Heartbeat Monitor. We are extremely sorry for the inconvenience. We have notified our internal team regarding this issue and we will assure you that such miss will not happen to any of our customers again. A member of our support team will reach out to you through email associated with your order. All the best, ~The Baby Doppler Care Team

Response from BabyDopplerApr 19, 2021

Hello, We are sorry to hear you have been unsuccessful at your attempts to hear your baby’s heartbeat. There are several factors that affect the ability to detect a baby’s heartbeat such as position of the fetus, position of the wand, and number of weeks into pregnancy. Rest assured that your purchase with us is covered for 1-year over any defects or issues that may arise, so we'll definitely make things right no matter what it takes. We've already alerted our Customer Service Team on your behalf and they will be reaching out to you later today to help resolve this issue for you. If you have any questions or concerns in the meantime, please don't hesitate to reach out. All the best, ~The Baby Doppler Care Team

Response from BabyDopplerDec 21, 2020

Hi Hanna, We're sorry to hear about your negative experience. Upon checkout, the estimated delivery date is displayed to the customer when choosing the Next Day Service. As you placed the order on a Saturday, the order would have been processed on Monday for Tuesday delivery. That being said, we appreciate the feedback, and we will see what we can do to make the expected delivery date clearer on the checkout page. As for the product and your order, it looks as though your order was only shipped out this morning so you haven't received it yet. We stand behind all of our products and offer a 90-day satisfaction guarantee. So if after you receive the item, you are still not satisfied with it, please send an email to [email protected] with your order number, and someone from our Baby Doppler Care Team will be happy to assist you. Thank you, ~The Baby Doppler Care Team