Hi We,
We're sorry to hear that you are experiencing issues with your device. There is some noise that is expected and comes from normal operation of the device, but if you feel this is excessive, it's possible that you could have a defective device.
Rest assured that your purchase with us is covered for 1-year over any defects or issues that may arise, so we'll definitely make things right no matter what it takes.
We've already alerted our Customer Service Team on your behalf and they will be reaching out to you Monday to help resolve this issue for you.
If you have any questions or concerns in the meantime, please don't hesitate to reach out.
All the best,
~The Baby Doppler Care Team
MA
Melvina A.
The probe of my doppler immediately…
The probe of my doppler immediately gave out. It no longer works.
Response from BabyDopplerApr 17, 2021
Hi Melvina,
We're sorry to hear that you had experienced an issue with your SONOLINE B Fetal Doppler. This certainly should not have happened, and it could be that you have received a defective device.
Rest assured that your purchase with us is covered for 1-year over any defects or issues that may arise, so we'll definitely make things right no matter what it takes.
We've already alerted our Customer Service Team on your behalf and they will be reaching out to you Monday to help resolve this issue for you.
If you have any questions or concerns in the meantime, please don't hesitate to reach out.
All the best,
~The Baby Doppler Care Team
AF
Amanda F.
Horrible product, not user error
I wish I could attach a video. For one the doppler picks up a heart beat when it is on but just laying on the table. For two, when I used it on myself I just get this horrible high pitched noise, I can pick up babies heartbeat (if it's actually the baby because I know my table doesn't have a heartbeat but it picks one up there). The high pitch noise happens no matter how much gel I use, it just screeches, and it is super frustrating. I paid for the fasted shipping, it was an extra $17 and it took 3 days to get here. I have worked in OB for 3 years and have done countless scans on other women, so this is not fault of user error.
The customer service is trash, looking over the other reviews it seems like they customer service just lays blame to the customer instead of actually resolving issues. They also never answer their phone.
If you look on their site they have all great 5 star reviews and from my experience with this company it seems like those reviews are scams.
Reply to the reply. I have called and left a messaged, emailed and left a review on your site. I have not gotten any replies
Response from BabyDopplerMar 31, 2021
Hi Amanda,
Thank you for your feedback. I'm not seeing that you have reached out to our service team, but we are available by phone or email at [email protected]. We sometimes experience higher call volumes around 12-2pm, but we always get to every phone call or message and every email is answered within 24 hours, usually within an hour or two.
It sounds like you may have a faulty or defective device as the unit shouldn't be screeching especially when idle, and we can certainly send you a replacement device to see if that resolves the issues you are experiencing. One of our support agents will be reaching out to you shortly to help sort this out.
As for your claims regarding our our customer service team, we pride ourselves in our ability to do what we need to do to make sure customers are happy with their purchase. That's why we offer our 90-day money-back satisfaction guarantee which no other company in our industry offers. We do this because we do care and because we believe in our products and our services.
Also our reviews are all legitimate and we have maintained a high score because of our commitment to our customers. As mentioned earlier, we will be reaching out to your shortly to make things right and hopefully make you a believer.
***UPDATE***
It looks like one of our agents did reach out to you and that a replacement is being sent out. We hope all the issues are resolved with the new device. If you still experience any issues with anything at all, please call or send an email to [email protected] and we'll be sure to work with you.
We believe the biggest opportunity for a business to showcase the strength of their customer service team is when things don't go quite as expected, as in your case. We hope we've taken care of things for you and please know that we are here to assist with anything else you may need. We would love to hear your feedback and for you to re-evaluate your rating for us if you'd like.
All the best,
~The Baby Doppler Care Team
JM
Jessica M.
THIS WEBSITE IS A SCAM
THIS WEBSITE IS A SCAM! I live in Germany and bought the Doppler off their German website that states 3-5 days shipping. It’s been over two weeks! And when I ask where my item is they put the blame on me and say that I need to call customs.... like why do I have to pay customs if I bought a product from a German website in Germany?! Do NOT waste your money with this company. There are way more reliable sellers on eBay or elsewhere. Also I asked for a refund and they are probably going to come up with another excuse or reason why I can’t get my money back for a product I’ll never receive! THIS COMPANY IS A SCAM and all their good reviews are probably paid for.
Response from BabyDopplerFeb 25, 2021
Hi Jessica,
We're sorry for your terrible experience. Our website states that the item is shipping from Europe, and typically should have arrived within 3-5 days. However, as a result of BREXIT and local carrier processing delays caused by the pandemic, your shipment was further delayed. This is unfortunately the environment we are currently in and this would have been communicated to you on the checkout page prior to you confirming your order.
That being said, we are the most trusted brand for Baby Doppler's in the industry and we have built this reputation because we take care of our customers and go above and beyond to help.
It looks like you've just sent an email to our Support Team. They will take care of this for you and make sure you are satisfied.
All the best,
~The Baby Doppler Care Team
CA
Catalina
Excellent product!! Love the baby Doppler
Excellent product! So happy I purchased it :)
Response from BabyDopplerFeb 25, 2021
Hi Catalina,
We're glad you are enjoying your Baby Doppler Sonoline B. It looks as though you may have left us a 1-star rating in error. If you have, we'd love it if you can edit your review an update it accordingly.
If this wasn't an error, we'd love to hear about and product issues and/or what we could have done better to offer you better service.
All the best,
The BabyDoppler Care Team
KO
Kortni
The Doppler does not work
The Doppler does not work. Does not detect heartbeat at all. My doctor can’t even get it to detect the baby, but his in the office does it just fine. Got a bad product.
Response from BabyDopplerFeb 24, 2021
Hi Kortni,
Thank you for taking the time to review Baby Doppler and your purchase of the Sonoline B Fetal Heartbeat Monitor.
We are sorry to hear you have been unsuccessful at your attempts to hear your baby’s heartbeat. There are several factors that affect the ability to detect a baby’s heartbeat such as position of the fetus, position of the wand, and number of weeks into pregnancy.
Our goal is to make sure that you are completely satisfied with your purchase. It does sound like you have a defective unit. We have alerted our support team to your case, and they will be contacting you to either offer a replacement or initiate a return for you.
All the best,
The BabyDoppler Care Team
UC
Unhappy C.
Scammed... again...
So my wife and I bought the 2mhz probe in addition to the stock 2 that came with it. When we plugged it in, it shows an 8mhz. This is getting ridiculous, and honestly, we do not recommend buying anything from this company at this time.
Replying to the reply...
As for more information...
We originally ordered (#1900225722 and #1900246122) the babydoppler and probe witch came with the 3mhz probe. We were not able to use the 3mhz because we found out we needed a 2mhz probe. So, we ordered another 2mhz probe, and unfortunately received another 3mhz. When we contacted the company they told us that the 2's were oversold and thats why they sent us the 3. They also said they would send us the 2 when they were back in stock. I waited over a week to get the 2, and once we got it, it registers as an 8mhz probe. Now, it was asked in your reply that maybe the babydoppler was faulty... maybe... that could be possible, but I am not sure why both the 3's are registering as 3's which are correct. So, since you guarantee your products (according to the website) if you feel it is bad and need to correct the issue, please do. But as of right we have reached out to Dagamma and Baby Doppler support and have had not response for rectification on the matter.
Response from BabyDopplerJan 23, 2021
Hello,
It's possible that there may be something wrong with the unit that you received. We are investigating your claim, but in order to assist you we need your order number as we're not able to find you in our system. Can you confirm you purchased this from Babydoppler.com? If so, please send us an email to [email protected] with your order information and we will be happy to assist you.
We have an amazing track record and reputation with our products, and our Baby Doppler Sonoline B has become the most trusted brand in the industry because of the quality of our products and the amazing Customer Service we offer. Our 90-Day Customer Satisfaction Guarantee is evidence of this. Our goal is to make sure all of our customers are happy with their purchase.
So please provide the details to our Support team by email when you can, and we'll definitely look into this for you and make things right. We're here to help.
All the best,
~Baby Doppler Care Team
NW
Nardos W.
So annoying and a scam company
So annoying and a scam company. I ordered a baby Doppler and they said it would be delivered within 3-5 days , but 3 weeks have passed , the package can't be tracked any longer..., I lost my time and money coz of them....recommend others to stay away from this scam company.
Response from BabyDopplerJan 21, 2021
Hello,
Our Support Team has already been in contact with you to try and resolve this, and it appears they are waiting for a response from you before sending a replacement. As it was explained in our support ticket exchange, your original package looks like it is still in transit. It could be that the package is caught up with new covid measures and new border controls in Europe that went into effect on Jan 1.
Baby Doppler is the most trusted and reputable brand in the industry, and we always do what we can to make things right. Your situation will not be ignored and we ask for your patience while we work to find a solution for you. One of our agents will be reaching out to you shortly on the existing Support ticket and we ask that you continue to respond on that ticket so we can solve this for you as quickly as possible.
Regards,
~The Baby Doppler Care Team
