Cori
Horrible shipping
Horrible shipping. I paid for 2 day as well. I see the company replying and putting it on UPS. That’s a load of crap. Just because you create a label does NOT mean you’ve shipped it. If you were a well ran business and you want to blame UPS, you would have made sure they scanned each order when they picked up the packages and THEN it would have been on them. Label created makes you liable until they scan it in, period. I was given 2 excuses, the holiday, and then you blamed UPS. It didn’t even get picked up until yesterday, 7 DAYS after I ordered. I wish I would have gone with another company. In response to your lengthy reply that I was already anticipating. Still shouldn’t take 7 days to ship out and 10 days to arrive. Simple as that. I never got an email about any delay except when I emailed YOU to complain. When you’re the only company people are having an issue with that should tell you you’re the issue, not UPS.
Response from BabyDopplerDec 2, 2021
Hi Cori, thank you for taking the time out to leave a review. We apologize for the delivery delay and inconvenience caused. Your order was placed on Nov 24th after our 1pm EST cut off. Therefore your order was scheduled to be shipped out the following business day. Since Thursday and Friday were a holiday the following business day was Monday Nov 29th. The shipping label was created on the 26th as our warehouse was working over the holidays to get all orders packaged on time and shipped out on Monday to avoid any delays. I have confirmed with our warehouse that UPS did pick up all packages on Monday. UPS does not scan packages at pickup from the warehouse and this is a policy that UPS has in place and you may confirm this with them. The first scan happens at UPS induction which is considered the origin scan. We were notified by UPS that they are experiencing delays this week due to the large volume of packages being shipped. We immediately sent out an email to all customers notifying them of this delay. We understand your frustration and have brought up the issue of packages not being scanned at pickup. Our team member has already gone ahead and refunded you for the shipping fee paid. We appreciate your patience and understanding during this busy holiday season. Please let us know if there is anything else we can assist you with. In response to your new reply: The shipping method chosen was UPS 2 business days. Please note Thursday-Sunday was not considered a business day as it was a holiday. UPS was not picking up any orders during the 4 day holiday. The first eligible shipping day for your order was Monday Nov 29 and your order was scheduled to be delivered in 2 business days which is Wednesday Dec 1. As per this shipping timeframe your package was delivered today which is one day after the delivery date. We apologize for this delay and have refunded you for the shipping fee paid. This information is also outlined on our website. We sent you an email in regards to the delay on Monday November 29th, 2021 @ 2:47pm EST once we were notified from carriers about the delay. We are working closely with UPS and communicating any delays to our customers right away. Thank you for your patience and understanding.