Im upset because i paid for two day shipping . Said it was gonna be here Friday when i had it in my card it just reupdated and now saying monday ! This is upsetting news !
Response from BabyDopplerMar 25, 2022
Hi,
Thank you for taking the time to review Baby Doppler and your purchase of the Sonoline B Fetal Heartbeat Monitor.
We apologize if you are experiencing shipping delays; sadly, these are out of our control but, we will do our best to keep track of your order as the carrier is in transit. If you paid for expedited shipping, we will issue a refund for that cost. One of our customer service representatives will reach out to you to make sure that you are satisfied with our resolution. We want you to know that you are very important to us and we hope to keep you as a BabyDoppler customer.
Please send us the email at [email protected] with the order details to assist you further.
Take care,
The BabyDoppler Team
CR
Chelsea R.
Shipping is bullcrap.
Shipping is bullcrap.
Response from BabyDopplerMar 7, 2022
Hi Chelsea,
We apologize if you are experiencing shipping delays; sadly, these are out of our control but, we will do our best to keep track of your order as the carrier is in transit. If you paid for expedited shipping, we will issue a refund for that cost. One of our customer service representatives will reach out to you to make sure that you are satisficed with our resolution. We want you to know that you are very important to us and we hope to keep you as a BabyDoppler customer.
Take care,
The BabyDoppler Team
KA
Kaitlyn
Messed up the printing label
Messed up the printing label and it wasn’t delivered to my house. I went to the post office to pick it up and abs was told the label only had the apartment number on it and not the address. I went to the confirmation number to see if it was something on my part but it was in fact the one who shipped the product. I am very disappointed
Response from BabyDopplerJan 27, 2022
We are extremely sorry for the trouble you have faced and we do not want any of our customers to go through such a hassle. Here at BabyDoppler, we thrive on customer satisfaction, therefore one of our agents will be reaching out to you shortly to learn more this situation. We will take care of this for you and we will make things right!
All the best,
~The Baby Doppler Care Team
TH
Toni H.
This doppler is trash
This doppler is trash. Don't waste your money. There's so much static when using it. I've been trying for weeks to get it to work properly and no luck. I wish I could return it, but my husband accidentally threw out the box over Xmas. What a bummer.
Response from BabyDopplerJan 26, 2022
We are sorry to hear you have been unsuccessful at your attempts to hear your baby’s heartbeat. There are several factors that affect the ability to detect a baby’s heartbeat such as position of the fetus, position of the wand, and number of weeks into pregnancy.
Rest assured that your purchase with us is covered for 1-year over any defects or issues that may arise, so we'll definitely make things right no matter what it takes.
We've already alerted our Customer Service Team on your behalf and they will be reaching out to you later today to help resolve this issue for you.
If you have any questions or concerns in the meantime, please don't hesitate to reach out.
AM
Amy
Worst company to deal with
Worst company to deal with. Placed an order with expedite shipping almost a week ago and haven’t received a email about the order. Try to call them to get answers and nobody ever answers. I have written to them twice now with no response. I wouldn’t recommend this company to anyone.
Response from BabyDopplerJan 5, 2022
Hi Amy,
Thank you for taking the time out to leave your feedback. We're sorry to hear of these difficulties that you are experiencing. Our customer care team gets back to all inquires within 24 business hours. One of our customer care representatives would be more than happy to provide further assistance via email.
-Baby Doppler Care Team
AM
Amber Michele E.
Customer service is non existent
Customer service is non existent because I paid an extra $25 and I am getting my package just as fast as the 3.99 shipping option is why I’m leaving a sour review . Customer service doesn’t respond or try to help you get issues resolved.
Response from BabyDopplerJan 5, 2022
Hi Amber,
Thank you for taking the time out to leave your feedback. Our customer service team has been responding to all of your emails and have already helped to resolve the issue by processing a refund for your shipping fee paid. We appreciate your patience and understanding as we try to get all packages shipped out and delivered on time. Please let us know if there is anything else we can assist you with. Happy New Year!
-Baby Doppler Care Team
Really horrible shipping, weird auto responses in support emails, lied to me about shipping information and product is already a few days late. Going to ask for a refund because according to my tracking number my product hasn't even left the shipping station in the last 4 days.. it was supposed to be here by now.
UPDATE: It finally arrived three days after I wrote my original review, however I got to receive an email from TrustPilot where the company actually attempted to say I wasn't a REAL customer or reviewer. Read the reviews on the Baby Doppler app, and I think that will reflect this company's true nature much better.
The 'baby heartbeat recorder' is a cheap open mic voice recorder, you can record the heartbeat using ANY mic/voice recording software on your phone. The app itself is incredibly laggy, you're lucky if you can sign in and when you do manage to sign in, it crashes.
The product itself, the actual doppler, feels cheaply made and has a bad smell and the gel they send stained my clothing (it's dyed blue?) and was incredibly sticky. It is 'simple' to use, but only an incredibly generous amount of gel allows you to hear much of anything. I finally found the baby's heartbeat a couple days ago, after days of only finding my own, but there's so much static that it's hardly worth trying.
They either sent me a defective product, and really screwed the pooch with shipping it out- or this company is fighting hard to get all negative reviews taken down to hide how scummy they are.
Response from BabyDopplerDec 30, 2021
Hi M'delliknee,
Thank you for taking the time out to leave your feedback. Please email us with your order number and best contact number so that one of our care team members can reach out to you as we are interested to hear more about how this experience was for you. Mistakes and delays happen and learning more about those orders where we dropped the ball can really help us make improvements and that’s what matters most to us.
We didn’t get your order details on the first review and tried to find the reviewer through the trust pilot feature. We do get a lot of false reviews that were meant for our competitors. As we did not hear from you for 10 days, we escalated it with trust pilot to investigate.
All shipping timelines we provide are estimates as delays are expected with all carriers especially during this busy holiday season. It's possible that you may have a defective device or it may not be being used correctly. Our products come with a 1-year warranty period for any defects, so we got you and will make things right!
-Baby Doppler Care Team
CR
Caitlin R.
I’m 16 weeks pregnant and this product doesn’t work
I’m 16 weeks pregnant with twins and my OB had no issues finding their heartbeats 2 weeks ago took seconds. I got my Doppler today and I’ve tried all day today at different times for at least 20 minutes every time and can’t detect anything. Either my babies have passed away or your product is defective. Yes I’ve watched all the videos of how to do it and have followed all the tips
Response from BabyDopplerDec 14, 2021
Hi Caitlin,
We are sorry to hear you have been unsuccessful at your attempts to hear your baby’s heartbeat. There are several factors that affect the ability to detect a baby’s heartbeat such as position of the fetus, position of the wand, and number of weeks into pregnancy.
We have a user guide posted on our website with helpful tips if you have not already checked it out.
Here's the link to the user guide:
https://www.babydoppler.com/instructions-on-using-fetal-doppler.html
If you are experiencing issues, or noticing that your device is not operating the same as in the video, please let us know by reaching out to us by email, phone, or live chat through our website and we would be happy to assist you further.
All the best,
-The Baby Doppler Care Team
