Valued Wix U.
Ineffective Products, Automatic Subscription Charges, and Terrible Customer Experience
I had an extremely disappointing experience with Azuna and would strongly discourage others from purchasing their products. First, the products simply do not work. I noticed absolutely no scent or odor elimination whatsoever. For a company that markets itself around eliminating odors, this was incredibly disappointing. What made the experience significantly worse was their subscription and refund process. After receiving my first order and realizing the products were ineffective, I reached out to express my dissatisfaction. Despite this, my subscription automatically processed a second order. When I contacted customer service again, understandably frustrated that I had been charged for more products I already knew didn’t work, their response was to only address the second order. They told me the return/refund window for my first order had expired, so there was nothing they could do about it. I had been traveling for over a month, which made it difficult to manage returns, subscription cancellations, and repeated customer service communications. I had already communicated my dissatisfaction after the first order, yet the company showed little flexibility or willingness to make the overall situation right. For the second order, I was offered either a 50% refund without returning the products or the option to ship everything back. Since I could no longer locate a couple of the items and didn’t want to spend even more time dealing with this frustrating process, I requested the partial refund. The most frustrating part is that Azuna seemed more focused on enforcing its refund deadlines than acknowledging that I had purchased products that failed to deliver on their advertised purpose. Customers shouldn’t have to spend hours exchanging emails, managing unwanted subscription orders, and navigating restrictive refund policies just to resolve a disappointing purchase. After researching other customer experiences, I discovered similar complaints regarding product effectiveness, subscriptions, and customer service. Clearly, my experience isn’t unique. I hope Azuna’s leadership takes this feedback seriously. A company should stand behind its products and prioritize customer satisfaction rather than making the refund process unnecessarily difficult. Bottom line: Ineffective products, frustrating subscription practices, and an exhausting customer service experience. Save your money, time, and frustration. I will never purchase from Azuna again.