Azuga, a Bridgestone CompanyReviews of azuga.com

We wanted to try the service for our distribution vehicles. Signed up in March. Product worked well. But then came the nightmare. We canceled the service July 7 2022 since our business is seasonal and we do not need the product year round. Credit card was charged for another 3 months. Called billing, they said it would be handled. Nothing. Called again spoke with someone and thought we were making progress because I was issued an invoice with a credit but still no refund. Every time I call or email the ar team I get a different rep asking me if I have returned the devices. I tell them , no. I purchased the devices and provide proof back to show purchase. they then reply that management has to approve the refund. it is now September 24 and have spoken to Robert Silva, Nick Salas, Gary Rodriguez, Dawson Adams, Gary Perez and Bryan O'Kelley with still no refund or solution. This company is VERY Sketchy. Buyer beware.

Horrible experience with their service. Very unprofessionals and bad customer service. This company lied and stole from us. We signed up for their service in April and to date we haven't received all the equipment per contract. Aside for this they charged our account for equipment that was already included on our contract!!! Do not sign up for this service save your time and money is not worth it.

I would not recommend this company to anyone! I was told if I purchase all my equipment up front I would not be charged any fees if I stopped service on a particular unit. No Contract as well. They LIE and charge me fees on a unit I own and do not even use. LIE LIE LIE LIE LIE!

After weeks to receive units to test, Tried for 3 days, didn't like returned units. Got charged for shipping and then for the 1st month. You can call leave messages and after weeks you may get someone. Still waiting for refund after 3 months. Wish I had read other reviews first. Run from them.

Was promised a 30 day trial to see if I like the cameras. Ended up not satisfied and was told to pay a cancelation fee that was not discussed in the agreement. all the documents that was discuss are now missing in action. I'm sooo upset please don't do business with these people

I have been in contact with Azuga since March of 2020, it is now September 2020 and the amount of calls attempting to make a sale is incomprehensible. It's clear they don't have much business or they wouldn't have the resources to be calling at least once a week for 6 months. Initially I found their site on my search for GPS tracking and was given a nice sales call and sent marketing materials going over the products. What I've learned in the 6 months is that they're lying to you over the phone, their website has conflicting information, and it's almost impossible to even have a conversation with the sales team. I've spoken to 4 different people there and each time it's more frustrating than the last. I'm getting bumped up to Pricing guys who are begging to know what price would be the 'right' price to get our business. Both times, with two separate people, was I LAUGHED at for saying the price I thought would be reasonable to get our business. They laughed and said well I wish I could do that but... blah blah 5 straight minutes of sales speak, reiterating everything they just told me. The price went from $55 a vehicle, (never once told me which 'Plan' that pricing was for, there's three), then it was brought down to $45 and the first 3 months at 50% off. Today, I was told it could be $35 a month and the first 6 months would be 50% off, but not 50% of $35, 50% of the original price, of $55. I did the math to correct him and he goes on about how everything is free with the equipemtn, I asked well if the price is changing because I don't need a dual-facing camera, then I'm actually paying for the equipment rental every month, there was a short yes, because I'm right, before he went on about some cable I might need that "would only be a one time charge of $15!' They all do this, you say one thing and they say 50 more unrelated things, you ask a question, it's turned into an example of how amazing their business is. They sent me a referral's contact info without asking me, Azuga claims the company gave them permission to give their info out, but I didn't ask for it, I don't want it. I should not have to call another local company to see how Azuga works for them. It's a GPS tracker, not an expensive piece of equipment. The amount of times they tell you the equipment is free, anything they tell you comes free is a lie! Do not contact them or they will never leave you alone. We give them bogus lies every time they call, yesterday I was out of the country, last week I was conveniently "out of the office" every time they called. My front desk rep is just messing with them because they won't stop calling. Today I talked to someone and politely asked him to never reach out to us again. You know what he told me? That they have a new promotion going on! And it's all a lie. Don't sign anything, they send the DocuSign over with a bid without even gathering all your information, solely to get money in their pockets. I don't trust them and would never recommend them unless someone wanted to be berated by cold calls.

I initially chose this software for the reports that were available, although reports that did not function properly. Watch out for the overpromising Sales Associates. I do not recommend this company due to lack of daily functionality, inability to evaluate software issues and make corrections, and customer service or the lack of, and the stone age rationale of trapping customers in Long Term Contracts. If their software actually worked, they would not need a contract. Things did not start off well, as they messed up our start / billing dates, this was a kick off to many hours of dealing with inept customer service. Some of the many issues are Landmarks not showing on reports, inaccurate time readings between the Trips report and the Breadcrumb report, communication issues with customer service reps, excessive emails, failure of GPS network connection to devices (which they had no failsafe or idea). Only 4 months in I sent an email completely disappointed with service stating that I felt lied to by the sales team and that I would not recommend their services. We have left Azuga at the end of the 2 Year term due to non functioning software and now they are trying to stick us with a $900 cancellation bill for camera devices that we later added to try out. Keep in mind that the cameras had many issues as well. We will more than likely have to seek legal advice. They are not sending the shipping label, I feel that they are delaying this part of the cancelation process to charge us more money for unreturned devices, so we will return them ourselves with proof of receipt. Also they do not attach Terms of Service to the actual Contract that you sign, they have a web address on the "contract" to view the terms online... This could be EDITED at any time online, so be weary of this company.

The interface is poor. The videos, are poor from a technical stand point. The content is good. But having to see incomplete assignments is irritating even after watching them several times. A lot of the time there’s also no sound. Updating scores is inconsistent. The assigned scores are useless without knowing what where when and how we are being docked points. Making the scores irrelevant and arbitrary. The idea is great but very poorly executed.