Azuga, a Bridgestone CompanyReviews of azuga.com

This is the worst equipment and biggest scam you will ever use as a business, it causes problems With vehicle software as well. Do Not Do Business with thid Company Look at their reviews

BUYER BEWARE!!!! Devices do not work as advertised and the website/ vehicle tracking portal is "clunky" and not user friendly. and once you do reach the end of your contract, good luck!!! They will not allow you to cancel. Beware they will AUTO - RENEW your contract after 2 years if you do not cancel 60 days in advance. AZUGA will also continue to charge you after cancellation.

They continue to send invoices but respond to no emails or complaints made to BBB. My boss decided to cancel in October after continued issues with the devices. I have communicated the issue PLUS more to them but the lack of response is annoyingly astonishing! They require 60 days of notice when you cancel, continued billing, and a termination fee. Paying for devices that DO NOT work and we have told you such IS not service provided. I asked for verification of the address to send their equipment back over a month ago- CRICKETS. I made a complaint to the BBB which has not been answered YET they keep sending invoices. Reading the ratings and reviews on BBB and a few other sites, it was indeed shortsighted of us not to check the reviews before signing up with Afoolya! Best name for them cause they fooled us into thinking they were a reputable business with some customer service ability. They want money still despite equipment NOT WORKING- no response from them in over a month! For the headache and being ignored, we should not owe a thing.

Azuga is a scam! Please see the email attached as my husband and I have been having an ongoing battle since January 2024! Good afternoon, My husband and I have been attempting to contact Azuga since January 2024. You people have stolen $1,032.92 from our business account this year alone. According to your documentation; Azuga made an agreement with Qualitas insurance for one year beginning in January 2023 to December of 2023. We paid for those cameras but never installed them or used them. "The terms of this agreement were pre negotiated with Qualitas. This is a one-year contract. If you wish to continue with the services after the first year there are no upfront hardware costs at renewal, only the monthly monitoring costs." In January 2024 Azuga took the cost of those cameras out of our account AGAIN! But new or updated cameras were never sent. We have spoken to several customer support representatives trying to cancel from Jan to now, as well as receive a refund and upon our latest call Azuga is stating that they have no record of these calls!! This is absolutely OUTRAGEOUS! These are the transactions from 2024 ALONE! After requesting to cancel and requesting reimbursement of the $442.68. These are the transactions taken from our account in 2023! Then we are being told to return the cameras we purchased or we would be charged more! At this point this matter will be escalated to seeking legal action as well as reporting Azuga to every business agency for theft as well as horrible customer service. Management needs to reach out to us IMMEDIATELY AND WE WANT THE FUNDS RETURNED TO OUR ACCOUNT!

Nothing worked the way it was supposed to. We tried over and over again to contact them. There was always an excuse why it wasn't doing what it was supposed to. We asked to cancel numerous times until we finally disconnected the units from out vehicles and got a different company. They promise the world but can't even give you a local bodega. Horrible service. Horrible equipment. Promise you everything and give you nothing. I lost a lot of money and got into a lot of trouble with my insurance company because of their incompetence. I warn anyone from using their service

After nonstop pitching and sales call, they finally made me comfortable enough to trust what they were saying I would receive and PROMISED that if I was ever an unsatisfied customer, I would be able to cancel, no questions, no fees. The nonstop calls came to a sudden holt after I paid... I expressed my dislike for the products and services I was receiving from the very start! Over a year later, their equipment is still sitting in the original box in my office. I never used their services, I didn't get billed for over a year and thought I was finally heard when expressing I was unhappy. Wrong, "due to an error on their end..." they accidentally didn't charge me for a year and have now resumed doing so. I just want out! They have stolen enough of my money for something I hated from the start and never used. The sales pitch is extremely dishonest and them guys disappear as soon as you pay! There was only one person there who tried to be helpful but it just wasn't ever going to work. These people were not ready for my industry or the growth they took on. Now small family owned businesses like mine are getting raked through the coals, and I can't afford it (FOR SOMETHING I DO NOT USE), and they do not care. I have disputed the charge and contacted an attorney. Hate to use the word scam but... if the shoe fits. DEFINATELY a dishonest company.

Terrible company. Worked for a company who used azuga for their fleet. Ended loosing my job behind inadequate data on several occasions when software was in accurate. I was able to log into the dashboard and watch in real time, supposedly, real time driving. But not to be true. Times lag and are in accurate. I was fired due to a failed system. My driving performance on their system had me on as a very safe driver according to data collected but yet was accused of speeding through a construction area after business hours. Azuga submitted false information. Now I'm left fending for my family looking for a job to pay my bills. Be careful using this company. Peoples lives and careers rely on them to submit correct info.

I'm trying to cancel my subscription and there is always an excuse, telling me I will get contacted from the billing department. We need to find a way to make this business more respectful honest, they need to be more honest the way they make business. I'm really frustrated the don't want to cancel my service.