AzpoolshopReviews of azpoolshop.com

The color of the Item depicted on their website was not what I received, I received the correct TYPE of item but wrong color. Called 213-425-4152 and spoke with a phone representative, who proceeded to argue that the color of the product is gray, I tried to converse to him that this was incorrect ,as on the photo on the website shows white, so i thought I was purchasing a white leaf caniste. The conversation got heated. He then hung up on me and did not try to resolve what I was calling about in the first place.

Worst customer service ever! I should have read the reviews on them before I ordered from this vendor. I had ordered a small part that they allegedly sent via USPS with tracking and insurance. The USPS showed it was scanned as delivered but I never received it. It was to be delivered to a locked cluster box but it was not there, nor in any of the other boxes when I inquired with the carrier. When I spoke to the vendor they blamed it on mail theft but that was not possible. They were not willing to work with me to get the part. Accused me of committing fraud if I refuted the charge on my credit card. Wanted me to do all the work in trying to get the USPS involved in investigating the missing package and making a lost package claim. I ended up refuting the charge after experiencing their belligerent attitude. We had an unpleasant exchange of expletives with them when they were not willing to work with me to get the part. In the meantime I put in a service request with the USPS to see if they could find the missing package. They can have it back as far as I am concerned as I will never order anything from them again. I went ahead and ordered the part elsewhere.

***please read prior to ordering*** I Ordered a part from AZpoolshop because they were cheapest. I did receive an email the next day that it had shipped. After a couple of days the tracking still showed “package acceptance pending” so I reached out and was told give it a day for the tracking to update. Ok sure. After 5 days and the tracking still saying the same I reached out again asking for an update. This is when I got blasted with the AZpoolshop policy hi-lighted in yellow that states they are not responsible for delays in shipping and a rude response of “I already stated it was shipped”. I looked up the post office and there were 3 facilities in the zip code so I asked if someone could tell me which facility it was taken to so I myself could follow up and ensure my package wasn’t lost at the facility or something since it wasn’t moving. I got ignored from this point with no responses. I tried calling USPS and was to the point of opening up a fraud claim with my bank when the part FINALLY came. The next day I got a nasty email from AZpoolshop asking if I believed them now that they shipped my package. I responded that the email was unprofessional and unnecessary. They continued to harass and argue with me that I was the one being rude for asking about shipping so much! UNBELIEVABLE!!! Jaw dropping pure nastiness!! What kind of a company continues to blast their customers with mean messages when they just wanted proof of shipping when tracking was showing otherwise lost?? I don’t care if they are cheaper it’s a gamble if you get the product and I would spend more money to not be hounded by nasty employees after my item came.

They have false advertising—vulgar customer service. I have never had such a bad experience with any company. Shocked they are in business

They shipped the wrong item and will not send a label to return it and refund it. Their email to me is that "we sent you the correct item" and that "further emails will not be responded to". I ordered a very specific part (with part number and manufacturer) and they sent me an after market part that does not fit at all. Not even same measurements. Thieves.

This is one of my responses from dealing with this company. I will let you formulate your own opinions: You broke it during installation and due to wrong installation! We did not send a broken item to you. You broke it and YOU ARE RESPONSIBLE FOR IT! EVEN THE MANUFACTURER WILL NOT DO ANYTHING SINCE THE PART WAS NOT BROKEN AND YOU BROKE IT. IF THE PART WHERE BROKEN, IT WOULD FELL APART AS YOU SHOWED IN THE PICTURE AND ONLY A STUPID PERSON WOULD INSTALL IT AND I DON'T THINK THAT YOU ARE STUPID FOR SURE. SO TAKE THE RESPONSIBILITY. Sure you can get a refund, if you return our product back in the very same unbroken condition that you received.

I purchased a pool valve that failed in less than 60 days. They said: Our return policy is for 30 days. You may contact the manufacturer and see if they have a warranty on it." Well, so they don't warrant expensive and complex pool parts. The manufacturer can't be contacted because it's an offshore made knock off. Worse, AZ's website doesn't work either. I don't know if they are a scam or just a bad company to do business with.

This company has by far the worst customer service! When I had a problem with a $1,000 part that I purchased from them that was within the one year warranty their response was "what do you want me to do about it" then I was told that I was blacklisted from their company and could never make another purchase from them which is fine because I would never buy from them again! STAY AWAY FROM THIS COMPANY