AzcozyReviews of azcozy.com

THIS COMPANY IS A RIP OFF!!! I ordered a holiday Golden Retriever Santa door mat on Dec 3 as a gift. It finally arrived on Dec 30 by way of China. It was a cheap knock off of the photo. I tried emailing customer service on 12/21 and never received a reply. There is no phone number to call either. So I paid $60 for what I thought was a wool mat. It was cheap felt! I was mortified when the recipient sent me a photo. So I ordered a replacement from Plow & Hearth, which is where I should have ordered from in the first place I AM NOT HAPPY!!!

Good Morning- This is a letter I sent to the company and PAYPAL. They demand you send the item to China, when their office is in Houston, Texas. The manufacturing plant is in Hong Kong. I need a shipping label to return the item that you sent to me that is not what I ordered. This is fraud. To return the item to Hong Kong (China) they want 50.00. That is over 1/2 of the cost of the cotton quilt I ordered. You sent me a polyester/rayon copy of a print on a piece of fabric that has sewing/stitches that is actually two sheets sewn together. You know that you sent me the wrong item. You know because the pictures are clear that I sent to PAYPAL- When this company sells you something they are; Azcozy in USA Email: cs at azcozy dot com Address: 10685-B Hazelhurst Dr Houston, TX 77043 USA ****************************************** When you get your item this is the address, and name. PRINTABEL COMPANY LIMITED 1411, 14/floor, cosco tower, 183 queen's road central, sheung wan, XIANGGANG HK ************************************************** When you want to send your item back it’s this address; PRINTABEL COMPANY LIMITED 1411, 14/floor, cosco tower, 183 queen's road central, sheung wan, XIANGGANG HK You will pay more than 50% of what you already paid to send it back. This company is a scam. We all need to get together and take them down. PayPal should be held accountable for having them as a client, and not protecting their customers. Bianca Marcuccino-Walsh

If I could give 0 Stars, I would. Slow shipping and the product has a word spelled wrong! Don't buy from them!

Scammed like everyone else. They have a well designed website and prices to entice. What you actually get is a "photograph" of a real pattern printed onto a thin piece of fabric. The fabric is barely even stitched together. I wouldn't even use it to line the bottom of a dog crate. Still trying to get my money back. DO NOT BUY FROM THEM.

As others have mentioned, I made the mistake of not researching this company and/or checking reviews before making my purchases. As they say, "If it seems to good to be true it probably is" and the rugs looked nice in the ads and the prices seemed terrific. When it took awhile for my products to arrive I got suspicious and then found all of the bad reviews, including some scary ones about this company looking to steal financial information from customers. I tried to stop the sale by contacting Azcozy first by e-mail... I was told they would need to check their refund policy and get back to me. And then I contacted them through Paypal and their response was that the rugs were already on their way and they couldn't stop the sale. Once I received the rugs I saw the poor quality of the material and the images on the rugs: the small rug was light as a feather and was more like a placemat and the large rug had deep creases and malformities/bumps to the point it seems like a tripping hazard if I try to use it in an office. I went through Paypal's resolution center and wanted to return the rugs for a refund. The company offered only a partial refund through the resolution center and I denied it (because I really didn't want the items at all anymore), but then because the items were close enough to "as described" by the company online Paypal wouldn't help further. I asked the company again for their return/refund policy by e-mail and I received no response. Now I continue to get sale offers via e-mail and I want nothing to do with this company. Products are cheap and ship from China and I can't believe this company is able to function and get away with this! I feel cheated and taken advantage of, and I'm also disappointed in Paypal's ineffective response to this complaint.

I’m so mad I didn’t research this company ahead of time. I just finally received my order from a month ago. It was a christmas gift for my sister so I wasn’t thrilled it was late. Then the package looked extremely small for what I ordered. When I opened it, I realized it was because the $70 sherpa blanket I ordered for her was NOT sherpa. It was thin and not at all soft like sherpa. If my sister didn’t like it so much, I would 100% return it because it wasn’t worth $70. It’s worth more like $10-20. But now that I think about it, I probably wouldn’t be able to return it because they don’t answer their emails. I sent dozens of emails with no answer. Like someone else said, they make you think it’s being made in America and its going through all of these steps to make sure it’s perfect, when really, is cheap crap from China. That’s why it takes so long, not because they are making sure it’s quality.

I purchased two rugs and received some darling emails from a man, Brayden Rogers, the alleged founder of AZcozy.com, claiming that they were being produced in the United States and the utmost care was being taken to ensure the best quality product possible. That was all a sham. They both shipped from China and came as incredibly cheap digital printed fabric glued to an incredibly thin piece of foam batting with felt dots to “keep them in place“. Shipping from China to Michigan, encountering freezing temperatures in transit, caused the adhesive that was holding the fabric to the batting to disintegrate and now I have many pieces of a pair of crap rugs. Less than dollar store quality product and NO CUSTOMER SERVICE TO CONTACT. I’m out $159.90. Incredibly angry dissatisfied customer! Do not buy from this company!

Order blanket for my Son , As a Christmas gift it’s been a month Still haven’t receive my order , no one responds to your email or gave me an update as to what happen to the order . If you running a company you should know how to make your orders on a timely matter , Sorry I make such a bad judgement should have done more researched and check out the reviews