Liping G.
非常感谢你们的帮助
首先非常感谢你们的贴心、细心、热心的服务和帮助!这些对于我很重要,也很必要。通过你们我找到了满意的工作。再次感谢你们的付出,谢谢🙏
At AyiConnect, we get it. From personal experience, we understand how difficult it is to connect with helpers who can provide good quality of care and speak in a specific language to authentically address your family’s needs. This includes teaching your child a second language, understanding the needs of your elderly parents in their native language, or simply getting someone to help around the house who also share your heritage or similar cultural values.AyiConnect helps to solve this issue by offering families with specific language needs the chance to connect to reliable helpers that can meet their child care, senior care, domestic care, and learning needs across several major US cities. Our mission is to help families obtain affordable quality help while providing stable job opportunities to skilled, yet under-resourced helpers.We have proudly created a culturally innovative platform that is committed to serving families and making jobs accessible to helpers from all backgrounds. We fully embrace cultural differences, as our network of families and helpers continues to grow more diverse.Customer feedback and satisfaction is extremely important to us. The continued safety and privacy of you and your family throughout the process are our priority. Our platform is fully insured and built with an underlying technology to detect users that do not align with our values. Whether you go through our self-service or concierge, we promise to deliver the best we can.We pledge part of our revenue to go towards supporting the cause of the AAPI community. For the best user experience, please download our iOS and Android apps.
AyiConnect Concierge (ayiconnection.com) has 136 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Liping G.
首先非常感谢你们的贴心、细心、热心的服务和帮助!这些对于我很重要,也很必要。通过你们我找到了满意的工作。再次感谢你们的付出,谢谢🙏
Jerrie F.
This company was very forthright and professional in explaining what information was needed for me to get my dream job . All went well and I'm happily employed and will continue keeping in touch until further notice . Thank you ECHO, for being a part of my new journey .
Chloe S.
Finding a job is simple and fast , excellent service.
Youran F.
The offline team have helped me successfully find the current nanny within 2 weeks. I really appreciate them.
Bianca L.
We went through two rounds of selections and hired someone. The team was very responsive and professional. We appreciate they told us best practices that we weren’t aware of, like the market rate, and the speed to hire. I had trouble with some of my mandarin, the team helped me with communication and clarification on the calls. We hired the ayi who can also speak some English so minimizing communication issues. She is proactive and takes charge of our kids schedules and house work (cooking included!) We appreciate her assistance and energy when we have absolutely no time outside work to do other things. Highly recommend!
Xuzhe Z.
I am happy that we hired them! Granted it’s Covid time, we understand there’s limitation in terms of ayis availability. We really appreciate the team worked with us relentlessly on what we can expect and how we should work with our nanny. We learned that these ayis could be hired in an instant if we delayed our interviews. The team did a good on guiding us along. Liu ayi is very kind hearted and loves to read books to our kids. Thanks for helping us connect with us! We would recommend the team.
Lili C.
Great service, the staff is really responsive and responsible. We found a great Ayi through the Concierge service before we went back home. Highly recommended!
Houston
Helps to provide 3-5 candidates based on your requirements. You are responsible for pretty much everything else, including interviewing, discussing pricing and job functions, and signing the contract with the nanny. You can get a three days trial, and there is additional fee for any warranty. Value wise it is very expensive for what you get and how much work you have to do yourself, and there are a lot of policies here and there for anything other than the basics. I’m only giving a 5 star because the team did a good job in having effective and fast communication. Tips and recommendations: 1. Go into details of the policies before you sign up 2. Know exactly what your requirements are for the nanny 3. Ask for vaccine records if you are looking for infant/young childcare, the company does not disclose this information unless you mention it and it can be overlooked.
Response from AyiConnect ConciergeJan 22, 2021
Hi Mayleen, thank you for the feedback. We wanted to use the opportunity to clarify a few items: 1. Our goal first and foremost is to help families identify a list of good matches based on their requirements. We always ask our families to give us detailed requirements so we can make more suitable matches. It would be difficult not to know enough details to provide good matches, for example whether you need a live-in or live-out caregiver, or night care is required. That is why we needed confirmation on details. 2. Our process requires our families to lean in and work with us as partners. We do the screening based on the requirements submitted to us, but we also need our families to interview and trial the candidates to make sure they are a good fit. Pricing and job requirements are presented to the candidates during screening, but the final salary and schedule will need to be discussed and determined by the families as we do not have the knowledge or do not want to misrepresent what is acceptable on your end. The 3-5 days recommended trial based on our experience will help determine whether this candidate can be a fit, which is a very common practice. 3. In terms of records, we can't release candidates' IDs without their authorization, we had recommended the candidates to present their IDs in person. For newborn related shots such as Tdap, we don't require the regular nannies to have them as most families don't need them, only maternity nannies who work with newborns regularly are required. We do however communicate it, and ask our families to work with the nanny on getting these young baby related shots directly once a final hiring decision is made, as families typically reimburse the shots. We agree that we need to do a better job aligning with our families' expectations. Thanks for the opportunity to work with you and the feedback. Best of luck with Lei ayi.