Mike B.
Awful Customer Service
I purchased a light to mount on my Remington 870, which has an extended magazine. Upon receipt I noted a caution on the packaging advising "Do not use on extended magazine tubes", an important advisory not mentioned in the ordering information. Accordingly, I did not open the packaging and contacted Axeon/Umarex to obtain an address to return the light and to request a pre-paid mailing label. All I received in return was advice on how to return the light for warranty service, which the light does not require. I responded to that advising that I felt that Axeon/Umarex should pay for the return since an important material fact about the light was not posted so that I'd know not to order it. Their reply was similar to the first one, with the addition of advising me that I would have to pay the return shipping cost. If this is what they call "Customer Service" I'll take my business elsewhere.
Response from Axeon OpticsSep 19, 2022
The product you purchased can be used on extended magazine tubes, but the product will collect carbon from use of the shotgun. The warning is in essentially cosmetic in nature.