Jay A.
Great customer service
Great customer service, amazing product, was greatly surprised by the quality!

AWOL is listed under Audio & Visual.
AWOL (awolvision.com) has 52 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Jay A.
Great customer service, amazing product, was greatly surprised by the quality!
Tony
I purchased the 3500 2 years ago. And I had a few pixels start dying. And I contacted there customer support. It was a little difficult to get to them. But once I did. They were great! Told me send it in. And they will send me another one. I figured that I would get mine back or a refurbished one. But they sent a brand new one! I enjoy there product. I've had projector TVs for years. And I have to admit I like it! Picture is very good. Nice contrast. The short throw design makes it perfect for setup. Since you don't need to calculate the depth of the room to get the picture size that you want. And you don't have to worry about people walking through and making a shadow on the screen. The audio that is built in. Is nice. However the addition of a subwoofer and a multi channel surround sound system makes it extremely immersive. The best part is. You don't need to be a pro to set it up. It takes the hassle and guess work out of it. And makes its install more like your basic flat-screen. Rather then the rigormarol of hanging the rear mount projectors and fussing with the wires. Anyways in my opinion. This machine is worth it!
Sasha C.
I have no words to describe how much joy I feel whenever I use my AWOL vision laser tv. I am the lucky owner of an entire Laser TV system with the video projector 3500 pro and the entire cabinet. This product is fantastic. The look… the design… and then the home theater experience by itself. Let’s say it this way: it is the dream home theater équipement for someone without a dedicated home theater room. 1. The band. As new as it is, AWOL is just amazing. No brands in the world in 2025 has flawless products. I owned several Samsung and Sony TVs in the last 10 years… all of them had flaws and issues. AWOL is new but the products are already performing a lot better than Sony, I know I was amazed. I have my setup for 1.5 years and I had no issues whatsoever beside a dead pixel on the projector. The customer support is so good that it makes you feel a lot more comfortable than buying a product with Sony. Crazy, right? They fixed in less than a week my issue. No more dead pixel. You feel like no matter what, the customer support will be fixing your issues quickly. 2. The experience : simply put: this projector is so good it compares with LED TVs. The contrat is insane. I watch 4k movies and I forget I watch a video projector. The colors are amazing and the product is very easy to use. There is absolutely no noise pollution from the ventilators. On my 120” screen, I feel sometimes I am on the set of the movie with actors, especially with 3D movies that are absolutely a movie theater experience type. The laser tv setup is fantastic for a movie fanatic like me. Easy to in steal and easy to use. And the quality of fabrication is amazing. Soft close glass doors, pure wood covered with resistant, leather like, coating … Bottom line: I am going to stay with this brand for a long time. Whenever there will be a new projector, I’ll be there. The quality of the product and the customer service are way above all the fancy competitors.
Tracy R.
Very impressed with our AWOL vision 100 screen, used in conjunction with a projector, it is a great cinema experience at home. Very impressed with customer support, who were professional, polite, helpful and understanding when we had an issue with the screen developing bumps. Apparently debris can easily get trapped and go unnoticed. After support and advice given from Franc it was soon sorted. We would recommend AWOL as the experience has been so positive, and a big shout out again to Franc.
Soo Jin O.
Absolutely love my awol set up with the 3500 projector, floor rising 130" plus thunderbeat speakers. The only feedback is to myself - should have done it sooner. The experience is truly on a next level.
Consumer
AWOL LTV-2500 – Brilliant Performance and Top Support The AWOL LTV-2500 has exceeded my expectations. The picture quality is absolutely stunning — crisp, bright, and full of vibrant colour. It truly brings the cinema experience home. Customer support is just as impressive. They respond quickly, offer helpful advice, and are genuinely professional. If you’re building a home theatre, I highly recommend the LTV-2500. It’s an outstanding projector backed by great service.
Trevor H.
Allen displays great professionalism and pursues customer satisfaction. He is very timely with his responses to my questions.
Mette
My experience with the company AWOL is probably directly based on a service case. The contact was very friendly and the information came quickly. The service case was completed just as quickly. If the service in other companies was as good as that of AWOL, there would probably be even fewer complaints.