AwarasleepReviews of awarasleep.com

My headboard arrived with splotches all over it so that leads me to believe there is no quality control performed before shipment. I spoke with Jessica and she asked that I send photos. There was no discussion on what I wanted to see happen. She just let me know that all contact needed to be done via email thereafter. When I received the notification very quickly that my request had been "accepted," it went on to say that I would have to dispose of the old one myself and a new one would be sent. I responded that I already used up my annual allotment for free bulky item pickup and didn't have room to store it for disposal for five months. I suggested a full refund so that they would save money and not have to ship a replacement. I received no responses at all. This was all on the same day. The next day, I get a notification that the replacement was going to be delivered the next day. I am extremely upset that they made it my responsibility to get rid of the unsatisfactory headboard and gave me no options. They LIE when they say they offer refunds. It looks like they won't even consider it. I will be posting this on every review board. Since they weren't going to have me return it anyway, I thought it made sense to refund me and they wouldn't have to ship a replacement. Some kind of communication would have been great.

If I could give this company zero Stars I would. We purchased an Awara mattress just a couple of months ago and my boyfriend's back is killing him. I notified them about returning the mattress and they're trying to put us through the act of congress to return this stupid mattress. I just want to send it back to the company, I don't want to be dealing with a third party pickup service. We are both attorneys, we are very busy people and we travel a lot! Do not purchase from this company. I thought the customer service was going to be so great but it is turned out to be an absolute nightmare.

Scam .. never received .. emails ignored .. did a cash back through my bank .. AVOID

We started having issue with the mattress before it was even paid off (less than 2 years). Their return policy is so complicated and difficult I would not even consider it a legitimate option. I wake up in so much pain most mornings it is difficult to get out of bed. It’s completely ridiculous to feel this way at my age. I would not recommend this brand of mattress.

I purchased a mattress, sheet set/pillows/mattress protector, and bed frame from Awara and have had an ongoing issue that remains unresolved. The mattress arrived with a grease stain, the edges are curved and unsupported, and it is too small for the bed frame that was sold with it, leaving a 2–4 inch gap on all sides. One of the bed frame’s support legs is positioned in a way that makes it easy to stub my toes, which feels like a design flaw. The sheets are "ok" but nothings special, and the pillows are all kinds of lumpy. When I contacted customer service, I spoke with a representative named Sheena who agreed to make an exception and allow me to return both items, even though the bed frame was technically beyond the return period. Despite this agreement, Awara later refused to accept the bed frame return. I’m disappointed in how this has been handled. The quality of the products did not match expectations, and the company has not honored its word. I’m requesting that Awara accept both returns and issue a full refund for both items. I hope they will address this properly and improve their customer service practices.

I would highly recommend for back sleepers if you are happy with 3 years of low back support before it no longer supports your low back. Ready to toss it after 4 years and forget about customer support. 4 days on the phone getting the runaround. Ok for side sleepers

Their warranty is a joke. They made us jump through hoops and send multiple rounds of photos including many that show an over 2" sunken hole after 5-6 years (their warranty is good for 10), only to tell us our mattress was 'too stained' in the end. It was not, and had been in a protector since day one, and they didn't use this excuse until after multiple rounds of photos and measurements were taken. We were hoping for a small credit towards a new mattress at minimum, since we thought we had a handful of years left on this one. No such luck. Now I find all the bad reviews....

Never received the mattress. Customer service is non-existent. TBH is company is owned by resident home. They do NOT return phone calls or emails. Their chat is AI. They do not let you know the status of your mattress or return any emails or phone calls. Stay away!