AwarasleepReviews of awarasleep.com

Bought a twin mattress for my daughter. It's an elevated bed, and the mattress is so squishy that she can't really climb into it without help. But whatever, she didn't seem to mind too much. Then our new kitten peed on it. Ok, so I cleaned the pee, which involved removing the mattress cover to scrub it. Of course then the mattress cover won't fit back on. So I reach out to Awara, where they have a forever warranty (not) and I had bought the extended warranty to cover all accidents. The Awara customer service sends me to the extended warranty company (aka Extend). They put my claim through their AI chatbot which auto-rejects it because I mention a kitten (even though that wasn't really what caused the problem). I call them and they tell me I can re-file. I do and it's auto-rejected because they rejected the first one. I go back to Awara, and they're saying the Forever Warranty is voided because I removed the mattress cover. All right, fine. Can I BUY a new mattress cover. Nope. They consider the cover to be part of the mattress, so I'll have to buy a whole new one.

I purchased this mattress four years ago. I loved it! But the other day I sat down and my entire buttocks went through the bed into another dimension and I could feel springs. They supposedly have a forever warranty, but they said because of a small stain on the corner of the bed, it voided the warranty. Please tell me how a little stain in a completely different area of the bed caused a foot long crack in the latex? I’m very disappointed as I’m doing research. I see this mattress isn’t even organic! Let me remind you I’ve only slept on it for four years … It’s not like I bought this mattress 15 years ago and I’m complaining …Customer service couldn’t help me even though the people I talked to were nice, I guess they’re just doing their job , but don’t call it a forever warranty if something like a little stain, will void it. Seems like a scam! I did so much research before purchasing this but evidently they have to use the word natural now versus organic. I would never purchase from you again! It’s just bad business.

I am giving awara 1 star only because 0 isn't an option. My mattress arrived damaged. I asked them to arrange pickup, and three weeks later the pickup happened. Even after I gave awara a copy of the pickup reciept, no sure why the company doing the pickup couldn't do that, they still wouldn't issue me a refund. I was extremely disappointed and cannot recommend this companynto anyone.

This company has terrible products and will delay shipment. When you tell them to cancel the order they will state they will cancel it and will still try to send it to you. When you state that you do not want it, they will state they can’t refund. I have it in writing that they were going to cancel it.

The mattress is great but the platform is useless. The slats will not stay in place and are so thin they break.

We are on our second mattress from Awara. The first one broke down after 6 months and they insisted it was a lemon and sent us a new mattress. We’ve had the second one for just over 6 months and again it’s doing the same thing. They will no longer refund us since we are over a year. My wife and I are both athletic and in good shape so I know that’s not why the mattresses aren’t supporting us. Awaras site also wont let me leave a review. Do not buy a mattress from them unless you want to be out your money within a year. Terrible mattress. Really dissatisfied

Do not buy a mattress from this company. False advertising, there is no guarantee, they will absolutely not refund your money. The way they work is, if you are unsatisfied with the mattress they require you to donate it. Now we all know and so do they that no organization will take a used mattress for fear of bed bugs. I was then told I had to show proof that I discarded, which I did. Had to hire a company so I can get a receipt for the disposal. They will make the process as painful and stressful as possible and still not give you a refund. I was actually approved for the refund by Awara, but I never received it. Weeks go by and they stopped answering my emails. Ended up filing a dispute with my credit card provider then was informed that they refused the refund. So I am out over 1k for a mattress I don't have, since they required I dispose of it. ABSOLUTE HORRIBLE COMPANY, terribly dishonest. I will go on every platform possible to make sure consumers know what they are dealing with, BUY AT YOUR OWN RISK!

After months of attempted communication, I firmly believe this company is a sham. I purchased two mattresses and from the first moment, I could never speak to anyone at the company and my emails were only returned after many days or a week. My husband did not like the mattress and it was too expensive to "live with." So we tried to initiate the return process (there is a "365 day sleep trial"). It took 2 MONTHS to complete the process and I had to jump through hoop after hoop - sending pictures at different angles, in different formats. And again, I wouldn't receive a response for a week after I sent an email (with a response like "unfortunately we were unable to open the files you sent"). Ultimately they suggested I throw my mattress out with the garbage after spray painting huge X on it (!!!!!) and then send them a picture of it in the garbage...rather than give the mattress to a friend or family member. For a company that boasts its "sustainability efforts" this is unforgivable. I therefore have no trust in the company that anything they say about their eco-friendly production materials and supply chain methods are true. I don't even believe they plant a tree for every mattress created. Where exactly? Where is the proof? Bottom line is I believe this entire company is a SHAM.