AVOXIReviews of avoxi.com

Very dubious business practices - not transparent pricing, what was advertised on their website was not what i ended up paying - it was far higher to use their SIP trunking and virtual phone number even though I hardly used their service they still charged by like $60. Will try to retain you by offering you "free credit" - they send way too many emails to try and make it seem like they're offering good customer service. Avoid

To follow up with Kris' review below, we now know how the cancellation of the account went... They instructed us because we didn't provide 30 days cancellation notice, no refund will be provided. So that's the end of the story. No service, we had to force contact and in the end, they kept our money because WE didn't hold up our end of the agreement. Well, I guess you live and learn and hope to not repeat your mistakes of the past. I think we're all a little wiser though slightly poorer.

Shady billing process, unclear items on invoices, customer support is rude and slow. Had a new requirement I needed to discuss and felt the agent was completely inexperienced. I switched to a different provider and the experience was night and day.

Scaaaam, don't buy anything from this company, they will take your money.

They are never to be trusted as they are teaming up with tech support scammers and take cut from every online scam they do. They will never entertain any request to block the numbers associated with tech support scam because they themselves are involved!!!!

Please do not waste your time! What should have been a simple number porting has turned into a total nightmare. Firstly, after 4wks, WE finally asked them for an update, and they told us they can't even find the porting request. We are starting from square one again. THey can't even find the paperwork, so we forwarded the same email back to them again. Another 4wks of radio silence. Followed up again and was given excuses. Reach out to the sales rep and he tells me its actually completed - It is obviously not can be easily testing, and even our online account shows no change. Confronted the sales and account reps again, 36hrs later and not a peep. All the while we paid the bill. I have told them to cancel the order and refund us. I guess we'll see how well that goes... EDIT: July 2020 - They refused to refund, instead offering us a 3month credit if we would reconsidering cancelling the service we never got! 4months with no actual service that we continued to pay for in good faith, and they couldn't even do there right thing even then. EDIT: The pièce de résistance, now they are trying to get my review blocked, because they would rather spend more time trying to covering up their bad service, rather than fix it.

Avoxi is a horrible call center and IVR software. Avoxi call center system doesn't work at all. They tried to make it work at trial. After we started paying, the support never replied, just auto-replies. We couldn't use Avoxi system at all but had to pay for 4 months! Voice quality of Avoxi is not professional for any company. When we unsubscribed, they continued charging. Tried to reach support but no way. Then reached staff via Linkedin. (Look how desperate a customer is made.) It didn't work, just good wishes. We deleted our account and deleted our credit card details, they continued to charge by using old credit card records! Asked for refund, after months they started replying but still no resolution. We have the emails and all records for reference, incl. the irritating discussions with the company managers. (If there is a company at all)

Staff are genjerally shocking rude an inefficient.