Louise M.
Do not believe what you read on trust…
Do not believe what you read on trust pilot.In order to return the 3 tops I bought( much to small) they asked me to write them a 5 star review and then they would send me return instructions and a full refund.I have had several emails promising me that it was being sorted out but still nothing,its been weeks now.Their target customers are women who have had breast cancer surgery,as if we haven't been through enough without being stitched up by Avouria,my advice- stay well clear of this company It gets worse,after numerous promises of a full refund ,I finally recieve another nonsense email from Caroline Houghland saying that they had tried to send a refund to my credit card but due to some charge or other they had be unable to proceed.I do not own a visa credit card ending in 8...4,so hardly surprising I didn't recieve it.This comany does nothing but tell lies and is still refusing to let me return the goods and give me a full refund stay well clear of Avouria.
Response from AvouriaAug 3, 2026
Hi Louise, Thank you for sharing your experience with us. We are deeply sorry for the way this has been handled, and we want to be clear that asking for a review in exchange for a return or refund is absolutely not our policy. We sincerely apologize that this was your experience, especially as someone we genuinely care about serving with integrity. Our support team has already reached out to you via email with an update on your case. Please check your inbox and spam folder and reply there so we can work toward a resolution together. Avouria Customer Care Team 💗



