Avis Car RentalReviews of avismontenegro.com

We had a very disappointing experience with Avis Car Rental at Tivat Airport. Our flight arrived late, and unfortunately, we had to wait in line for nearly 2 hours before being helped. The counter was clearly understaffed and completely disorganized. The worst part came when it was finally our turn. Despite repeatedly explaining that we already had full insurance coverage, the staff insisted we purchase their additional insurance. They outright refused to give us the car unless we agreed to their terms. It felt like we were being strong-armed into paying extra for something we didn’t need. It was approaching midnight, and we had no alternative means of transport to reach our final destination, so we were effectively forced into accepting their conditions. It felt predatory and dishonest. I would strongly advise against using Avis in Tivat unless you want to deal with long lines, unhelpful staff, and shady upselling tactics. This experience left a very bitter taste and completely ruined the start of our trip.

De grootste oplichters die je je kunt voorstellen. Wij hebben een boeking gedaan voor een hybride mercedes. Onze vlucht had vertraging en wij hebben gebeld en dit was geen probleem. Bij aankomst kregen we een suzuki mee. Wij hebben aangegeven een Mercedes te hebben geboekt of gelijkwaardig. Suzuki is niet gelijkwaardig. Er werd aangegeven dat Avis Sofia helemaal geen mercedes heeft. Meteen klacht ingediend. Avis heeft bevestigd dat we hebben betaald voor een hogere klasse, maar een lagere klasse hebben ontvangen. Compensatie doen ze niet want de vlucht was vertraagd. Dat de autohuur is betaald ruim 6 weken van te voren doet er niet toe. Dit is pure oplichterij.

DO NOT USE AVIS AT TIVAT AIRPORT. Absolutely appalling service from pick up (3 hour wait) to drop off 2 weeks later. We are now out of pocket by Euro 200 (hidden costs no one told us about) and almost missed our flight due to complete incompetence on their part. I will never use Avis again for car hire.

Am I the only one who has got a cheaper category car than reserved without discount or a free upgrade to a better car? And they dit it twice. I was offered a car that met my reservation in the other airport but when I got there 3 hours later and 1 hour waiting at the office i still didnt get a car that met my reservation car class. ( and the needed space for luggage)

Exact same as all other reviews. They are forcing you to buy extra insurance for release of the car. Which after contacting the third party company we booked with, we never need to pay in the first place. It is a complete SCAM

Oh my god, I wish I looked at reviews before booking. Every review is TRUE, except for the one 5 star. This place uses predatory practices on international tourists. They absolutely make money from insurance selling and insurance fraud. 1) When I rejected their LDW, they asked for 25,000 euro deposit. Yep, you saw it right. 25K euro. (In contrast, I picked up a car in Bulgaria with 500 euro deposit just a week earlier) They claimed it's company policy, but could not show the policy and the representative was very impatient and rude, saying that my inquiry was slowing him down to serve other customers. 2) when I returned the car, they pointed to a minor dent on the lower part of the right bummer. I shared the pictures with multiple people and none can tell it apart without me pointing to it specifically. Shame on me for not taking the full walk through. This will forever be a mystery if this was a pre-condition. With 25K deposit on the line and a pending international departure, I felt I had to acknowledge there is a small chance that it was my doing. They charged me 1000 euro for that small dent. Within it, 650 euro for materials and labor but the rest are premium fees that they claim just came out of avis system. I'm willing to bet money that they won't fix that dent and will not incur any lost of time from the repair. Please avoid this place. Don't trust them just because they are under Avis brand. @Avis - shame on you for not taking any actions after consistent customer reviews reporting the same issues.

They are rip off. DO NOT HIRE CAR FROM THEM. They try to charge you extra for everything. When we picked up the car, We were told that while driving out of the car park we will be charged for the parking and we can get the refund. But, when we returned the car we were not refunded the parking charges. They asked us to take the pictures of all the scratches on the car before picking up the car, but the car was parked very close to a big van so we were not able to take the pictures from the right bottom of the car. When we dropped the car off they said that it's our fault that we did not take the pictures from bottom right and they told that we have scratched the car. The whole of the car was filled with dents and scratches. They charged us €1200 to fix a scratch. Look at the pictures of the car. THIS CAR IS NOT EVEN WORTH €1000. SUCH A RUBISH SERVICE.

My experience today is reading other reviews of Avis Montenegro unfortunately Trustpilot does not allow to post retrospectively about events which happened more than 1 year ago. Below was ORIGINALLY POSTED 24.10.2019 as a review of Avis, at the time I could not find a specific one for Avis in Montenegro. My experience seems to be similar to those of more recent customers, so I think it is useful to repost. How can Avis still allow this 5 years later? CRIMINAL FRAUD? Do not rent from AVIS Montenegro (podgorica airport). Booked and paid for a SMALL car full to full fuel, to collect from airport. Got medium car (C**p on small roads) HALF FULL tank and had to pay for airport parking! Already purchased excess insurance in UK so I declined AVIS insurance. On return charged £300, yes £300!, to wash car as it had tree sap on roof (which when I spat on it wiped off with my finger!). Do not hire from these people unless you take out their insurance or have your own excess insurance as they will find something to charge you for. Date of experience: October 24, 2019