Mel B.
Not worth the stress and anxiety
I booked a flight with Avigofly and was almost immediately contacted by phone by Mark. He explained that he needed to make sure the charge went through my cc, I looked on my end and saw that it had. He then explained that my tickets would be emailed to me closer to my departure date and not to worry or panic call when I didn't get an email immediately with the tickets. I did get a confirmation email from Avigofly while speaking to Mark. It was basically a receipt from Avigofly with my itinerary but there was not an airline confirmation # for the flights on it. Fast forward to 4 days before my departure and there is still no email with my tickets. I call and go to vm and leave a message saying I remember being told the tickets would be sent closer to departure and I am wondering when to expect to see that email. I get called back almost immediately and I'm told by Mark that the email will come in the next 24-48 hours. Well 48 hrs later there is no email, but I wait until the next day until there is less than 24 hours to my departure before calling again. I go to vm again and this time I leave a more panicked message. I never get a returned call. I never get an email with my tickets or my flight confirmation #. I realize after leaving the panicky msg that if my flight was truly booked the airline would have me on their itinerary and they can issue me the confirmation # and ticket. Fortunately, I was booked for the flight, but what an enormous disappointment and frustration that Avigofly never sent me my flight confirmation # or contacted me back after my second vm. I will never use them again and I will never recommend them to anyone. It wasn't worth the stress and anxiety of thinking I had been scammed and would have to either book another flight at extreme cost or cancel my trip altogether.
Response from AvigoflyDec 28, 2025
Hi thanks for your review.We always world towards providing the best customer service to our customers.Im glad that you got in touch with the airline and got your tickets and I really apologise that we were not able to respond to your voicemails whereas we always make sure to send the tickets but sometimes it goes to the junk or the spam folder.Due to Christmas and new year we had a lot of calls coming in and the wait time was too long.I really apologise on behalf of my team and make sure that we answer every single call.And would request you to give us one more chance to serve you.




