Customer service is just as bad as their quality control
I ordered a crown and a hairpin online, after having positive experiences in the past at the NYC location. The pictures on their website are terribly out of date for the colors of the metal, and don't match the products at all. They said variation was "expected" in handmade products, but this was extreme. Etsy agreed that the item was misrepresented and issued a refund. A word of advice to anyone ordering - use PayPal, a credit card that offers purchase protection, or a website that offers resolution. Even in their responses they were going to charge me shipping/return to replace, for their own quality control issues. As someone that has worked in retail, I'd like to remind everyone reading reviews that "handmade" items can also come from China and be mass-produced. The metal is poor quality, the silver is an unknown metal that is just painted on for color, and the ends of the hair pins have a texture like the inside of a bottle cap and are uncomfortable.
KR
KC R.
Bad quality and customer service.
Made online order by accident. I emailed them right away but was told I couldn’t cancel my order because the pieces are “handmade” … which makes no sense … then when I received them, it’s clear the items are mass produced and very overpriced for the quality. Then they wouldn’t even let me return items for a refund. Seedy business. Left a very bad taste in my mouth
TM
T M.
Found her taking items mass produced in…
Found her taking items mass produced in a factory, slapping a high price tag on them, and calling them homemade. Absolutely not.
KK
Kyra K.
Terrible quality for exorbitant price
Expensive "14K Gold Plated" hairpin tarnished and flaked off in under a month. No chemicals, liquid, etc were used. This is my second hair pin - first one I had for over a year and it looked brand new - no tarnishing, etc. Customer service said this is "normal and there is nothing they can do." Incredibly disappointing. Quality is awful for the price.
KW
Karma W.
Terrible approach to customer service
Terrible approach to customer service, terrible product. I ordered a crown and it was gigantic. Like 2” of extra material digging into my temples on each side. I wear normal size baseball caps. My head is not small at all, in fact it’s often bigger than the average head.
They said they only do exchanges. I talked to them about exchanging for a petite crown, which they said they would do when they received my item. But oh surprise, my credit is substantially less than half of when I purchased the crown and pin bundle ($36/86). They charged me for the return postage and will charge me again for the exchange .
I’m not even sure if the petite crown will fit me since there are no dimensions offered. It’s shown on the head of a small child, which is not the size of my head at all.
Now I’m supposed to spend an extra $30 to “exchange” for the petite crown. It may not fit either.
Way overpriced items. The metal is not even real gold. I work with high noble gold every day. These products are incredibly flimsy.
I have a dremel and a drill. I even have a soldering kit. If I would have known they were just trying to milk me for more money I would have kept the terribly crafted huge crown and melted it into something much prettier and useful.
Response from AvigailadamJul 13, 2026
Hi Karma,
Thank you for your feedback. We're sorry to hear that your experience left you feeling disappointed.
The original crown you purchased was our full-size crown, which was purchased at a promotional price. After receiving it, you reached out to let us know that the fit was not right for you and expressed interest in exchanging it for our petite crown.
As outlined in our exchange policy, returns are processed as store credit less the cost of the return label, and customers are responsible for shipping on replacement orders. Because the petite crown was not part of the same promotion, the exchange value did not fully cover the replacement item and shipping costs.
After reviewing your situation, we offered a one-time courtesy exception and waived the remaining balance so that you could receive the petite crown without any additional cost beyond what had already been incurred. We were happy to do this as a gesture of goodwill and because we genuinely wanted to help find a crown that was a better fit for you.
While we understand that sizing and fit can sometimes be subjective, we are glad we were able to complete the exchange and hope the petite crown is a better fit for your needs.
We appreciate your business and wish you all the best.
— The Avigail Adam Team
VA
Valeria
Shady business practices - no refunds, only exchanges
This business does not have a clearly stated policy on refunds and exchanges. I was sent a poorly made headband that has sharp edges that dig into my temples. The workmanship on the plating is also sub-par and not the quality I expected from a piece at this price-point.
When I asked for a refund, I was told that they only offer exchanges. This is a policy that is in conflict with consumer protection laws. I am sorely disappointed by not only the product, but their refusal to budge on their store policy.
Response from AvigailadamApr 22, 2026
Hi Valeria,
We’re so sorry to hear that your experience didn’t meet your expectations, we truly appreciate you taking the time to share your feedback.
We want to clarify that our return policy is clearly outlined both on our website and at checkout prior to purchase. As a small business, we offer exchanges or store credit rather than refunds so that we can continue to sustainably create and offer our pieces.
The Plain Everyday Goddess Crown is designed as a structured, adjustable metal band, and slight shaping is typically needed to achieve a comfortable fit based on individual head shape. The piece you received is consistent with the product shown on our website, including materials and construction.
That said, we absolutely want you to feel good about your purchase. We’ve offered a complimentary 1:1 consultation to help adjust the crown for a more comfortable fit, as well as the option to return it for store credit or exchange for a different style.
We’re always here to help and would welcome the opportunity to make this right within the options available.
— Avigail Adam Team
SA
Sarah
How did I end up with travel toiletries…
How did I end up with hot pink travel bags and a hot pink scrunchie when I ordered a hair pin and a plain crown for my hair? What the heck is going on?
Response from AvigailadamFeb 21, 2026
We’re so sorry to hear there’s confusion around your delivery. We take fulfillment accuracy very seriously and ship all orders directly from our own warehouse.
Based on our records, the items referenced in this review were not fulfilled by our company and the packing slip you sent us is from another company. We’ve reached out privately to review the shipping details and are happy to continue investigating any documented discrepancies.
— Avigail Adam Team
AP
Alain P.
Je regrette mon achat
Je regrette mon achat, Un article commandé le 2 Décembre (disponible) va mettre 10 jours pour rejoindre l’aéroport de NY, le 13 eme jours il est à Paris et depuis 8 jours il est au même point ?
La performance UPS est évidente ! Donc Avigail Adam a une logistique déplorable. Dès colis venant de Chine mettent 4 à 5 jours !!
Je ne recommande pas ce vendeur.
Response from AvigailadamJan 26, 2026
Bonjour Alain,
Merci beaucoup de nous avoir contactés. Je suis sincèrement désolée que cette livraison ait été stressante et décevante. Je comprends tout à fait à quel point il est frustrant de voir le suivi rester bloqué au même endroit, surtout pendant les fêtes.
J’ai consulté votre commande ainsi que les détails de suivi de notre côté. Votre commande a été passée le 28 novembre et expédiée le 3 décembre. D’après le suivi, elle est restée environ 5 jours à l’aéroport de New York, et la plus longue attente s’est produite lors de son traitement par les douanes. En période de forte affluence pendant les fêtes, les douanes peuvent parfois être un peu plus lentes que d’habitude, et malheureusement une fois le colis en transit, ces délais sont hors de notre contrôle.
Cela dit, lors du passage en caisse, vous avez sélectionné notre option standard de Livraison Internationale, indiquée comme Préparation + 7 à 21 jours ouvrés — et d’après la chronologie, votre colis est bien arrivé dans ce délai.
Petite note pour l’avenir : nous proposons également UPS Worldwide Expedited (Préparation + 1 à 5 jours ouvrés) pour les moments où vous souhaitez que votre commande voyage un peu plus rapidement.
Nous sommes toujours reconnaissants lorsqu’une déesse choisit de commander chez nous, et nous vous remercions sincèrement pour votre patience pendant que votre pièce faisait son voyage à travers le monde. J’espère que l’attente en valait la peine. Si nous pouvons faire quoi que ce soit pour vous aider, nous sommes là.
Avec gratitude,
Paige
(Responsable E-commerce)
Hi Alain,
Thank you so much for reaching out, I’m truly sorry this delivery felt stressful and disappointing. I completely understand how frustrating it is to watch tracking sit in one place, especially during the holidays.
I took a look at your order and the tracking details on our end. Your order was placed on November 28 and shipped on December 3. It looks like it spent about 5 days at the New York airport, and the longest pause happened while it was being processed through customs.
During peak holiday season, customs can sometimes move a bit slower than usual, and unfortunately once a package is in transit, those delays are outside of our hands. That said, at checkout you selected our standard International Shipping option, which is listed as Fulfillment + 7–21 business days — and based on the timeline, your package did arrive within that window.
Just a note going forward - We also offer UPS Worldwide Expedited (Fulfillment + 1–5 business days) for those moments when you’d like your order to travel a little more swiftly.
We’re always grateful when a goddess chooses to shop with us, and we truly appreciate your patience while your piece made its journey across the world. I hope you found the wait worth it. If there’s anything we can do to help, we’re here.
With Gratitude,
Paige
(Head of E-commerce)
